Why work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.
About Tyro Health
We come from a Melbourne based startup (Medipass) and retain that culture but as part of and under the full backing of Tyro - the fastest growing major acquiring bank. Our team is focused solely on healthcare related payment and claiming solutions, which connect patients, practitioners and payers in ways that drive system efficiency and better experiences of care.
Working with health practitioners and leading practice management solutions, we’re putting control and cost transparency into the hands of individuals by assessing private health fund and statutory payer benefits at the point of an appointment. We help to reduce patient out of pocket expense and hassle by instantly processing benefit claims and gap payments.
Our supported claiming and payment types are quickly expanding and we seek to offer those capabilities to our customers via their chosen system. These partner systems represent a range of software products such as practice management systems, accounting software, point of sale software, booking portals, telehealth platforms and other healthcare related clinical/workflow systems. To simplify integration, we offer our partners a range of integration options including SDKs, APIs and batch files.
We pride ourselves on providing outstanding customer support. Our Customer Support Specialists are warm, friendly, real people. Customer support for our Medipass solution is as far away from “your-call-is-important-to-us” drudgery as you can possibly get! We’re growing quickly, and are looking for a new team member to support our rapidly growing customer base.
Our Support Specialists have both empathy and curiosity. A sense of humour will go a long way in this role, too. Experience with technical support or previous exposure to software development is a bonus, but not necessarily required as long as you have a passion for great technology. The most important thing will be your mastery of written communication. Your way of expressing yourself through the written word will be what makes your application stand out, so show us your literary flair!
Because we work with sensitive information, Police Checks form part of our recruitment process.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Culture and Perks
We offer some amazing employee benefits such as learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, long service leave program, novated leasing, and a Short Term Incentive Program to name a few.
Who we are
Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.
Privacy and Submitting your Application
Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.