Level 1 Support Engineer at Swyftx

Full-Time, Milton, Brisbane, AU brisbane support engineering full-time
Posted 9 days ago

Swyftx is an innovative fin-tech scaleup, rapidly building a name for itself as Australia’s most feature-rich and best-priced digital currency exchange. With over 500,000 users and growing fast, we are building an exceptional team to support this fantastic growth. We’re putting our people’s values, and our customer’s experience first, with our sights set on becoming Australia’s largest cryptocurrency trading platform and next billion-dollar success story.

Our platform is evolving continuously, and we work hard to uphold our high standards for new and improved features. To support our growth, Swyftx is searching for a Level 1 Support Engineer who is passionate about providing exceptional customer support for technical issues to our internal employees.

About the opportunity:

As a Level 1 Support Engineer at Swyftx, you will deliver a comprehensive and collaborative IT support service to all team members across all business operations. You will focus on help desk resolution and troubleshooting for a range of technologies, whilst adopting a personal, reliable, and professional approach to ensure end user satisfaction.

What you’ll do:

  • Provide excellent IT support to all Swyftx team members over the phone, via email and in person
  • Monitor and respond to level 1 IT help desk requests such as password resets, network and internet troubleshooting, workstation hardware and software issues
  • Liaise with team members regarding requests to source further information when needed, aiming to achieve first point of contact resolution wherever possible
  • Adhere to internal SLA’s for help desk requests, communicating with the Head of IT and relevant stakeholders regarding any delays
  • Set up workstations and hardware (Windows and Mac) for new team members and existing users as needed

About you:

  • Experience with IT systems, ideally within a Level 1 Support Engineer role or similar
  • Competent at troubleshooting technical IT issues across a range of technologies
  • An understanding of business processes and technology systems, including cloud-based software
  • A valid drivers license
  • Notable time management skills and experience working towards deadlines and within set SLA’s
  • Excellent written and verbal communication skills.

Life at Swyftx

You will experience first-hand what it means to say “I did that” as you watch your ideas and visions become a reality, impacting thousands of people every day. We are a culture that values learning and training, career growth and setting our people up for success.

Some of our perks and benefits include:

  • Unlimited fee-free trading
  • Career growth, training, mentorship, and development opportunities
  • Social activities, game breaks and end of month awards
  • Fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit, snacks and kombucha
  • Wellbeing perks such as weekly massages with a sports physio, tennis lessons, yoga and breathwork classes
  • Swyftx supports a hybrid working environment

At Swyftx we are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics that our people possess, and we are committed to providing a working environment where everyone is included and treated with respect.

Interested? Please the 'Apply Now' button and we look forward to hearing from you.

You will have the rights to legally work in Australia, sponsorship options are not available for this role. We have an internal Talent Acquisition function, and therefore are not accepting approaches from recruitment agencies.