Manager, Platform Integrations at Afterpay

Merchant Services, Permanent Full-time, Melbourne or Sydney melbourne sydney full-time
Posted 23 days ago

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including eBay, The Iconic, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Opportunity
As Afterpay’s Manager, Platforms Integrations, you’ll be a key member of the Global Merchant Services Team, responsible for the greater volume of integrations and post-integration support for our largest segment of merchants, SMB. You will deliver solutions that make our merchants happier, healthier and the business smarter.

We are much more than our job descriptions, but here’s where you will begin…
- Lead a team of Integration Specialists, overseeing a consultative team of Afterpay experts who integrate our Small Business merchants both directly and across platforms 
- Establish processes that drive global standardisation of integration methodology, ensure the highest operational soundness, and methodically measure and improve productivity at the regional and global levels
- Be the single point of accountability for the team’s performance and goal achievement including defining/ setting team & individual OKRs
- Act as the single point of accountability for the quality of integrations from technical, partner experience, buyer experience, and commerce perspectives
- Lead the post-integration technical service experience, designing process, and ensuring service requests are resolved in the most timely and effective manner
- Work closely with team members to find solutions to onboarding challenges
- Establish best practices for merchant engagement and communications representing region differences and language
- Own and drive relationships with cross-functional internal teams in Sales, Compliance, Product, Engineering to communicate shared business objectives and translate requirements into solutions

Who are you?
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
- You have experience in a multi-project B2B environment such as a software platform vendor, a digital or software development agency, or a comparable customer-facing project management technical role
- You have a track record of successful project management, leading a team and experience in eCommerce, including Payments, Order Management and Reporting systems
- You have exposure to managing software development life cycles – environments, testing, release management, deployments etc
- You’re comfortable solving open-ended business problems with a combination of technology and creative thinking
- Your stakeholder management skills communicating complex concepts to both technical and non-technical audiences will be key
- You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

How we reward you. We are a purpose-led, outperforming organisation and will reward you for your performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enrol in our share matching plan. 

We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We also offer a generous parental leave policy and are proud to support working parents with up to 24 weeks of paid leave. 

We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.

How to Apply: We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re brave, if you’re committed to doing the right thing and excited by this opportunity, click apply now!