Customer Learning Experience Designer at Deputy

Customer Success Management, Full Time, Melbourne melbourne remote support design full-time
Description
Posted 23 days ago

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

We have a hybrid working or remote environment at Deputy. We do have an office in Melbourne, should you wish to use it.

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

As a Customer Learning Experience Designer, you will be responsible for creating, maintaining, and testing embedded learning experiences using a Digital Adoption Platform. Applying your knowledge of Adult Learning, Instructional Design, and user onboarding, you will scope, design, build, and test impactful user experiences that drive value throughout the entire customer lifecycle. These guided experiences will convert free trials to paid customers, optimize account setup, provide just-in-time support, and drive increased product adoption throughout the customer journey.  

To be successful in this role, you will need to be an excellent communicator who is laser focused on the user experience (UX) while obsessing over data and making the necessary adjustments for desired results.

Responsiblities

  • Develop a deep understanding of the problems we solve for our clients to drive optimal user experiences focused on reducing user effort
  • Scope, design, build and test high-quality guided experiences using a Digital Adoption Platform
  • Establish success metrics and analyze data to help prioritize work based on aligning to business objectives
  • Manage internal stakeholder communications by working cross functionally with a variety of teams including Product, Product Marketing, Sales, Support, and Customer Success
  • Qualifications and Requirements

  • 2+ years of experience with Digital Adoption Platforms such as WalkMe, Pendo or Whatfix
  • Background in Instructional Design, UX, Adult Learning, Education, or similar
  • Working knowledge of HTML, CSS and jQuery selectors
  • Extreme attention to detail to ensure accuracy and clarity in both technical builds and communication
  • Ability to independently manage multiple projects with a variety of stakeholders
  • Above all, a growth mindset, comfortable with the unknown, and a willingness to learn and experiment



  • Employee Perks
    - Share Options
    - Paternity/Maternity Leave Policies
    - Personal Learning & Development Fund
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns

    Learn More About Deputy
    Deputy Linkedin Page 
    Deputy Instagram
    The Bay Area's Top Workplaces
    Open the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, Deputy 
    International Shift Worker Sunday
    Customer Story - Honest Burgers: from inflexible all-in-one to Deputy’s best of breed flexibility
    Best Employee Scheduling Software 2023 (Forbes Advisor)
    Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO
    Customer Reviews - GetApp and G2Crowd

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

    #LI-Remote