Level 2 Support Engineer at Swyftx

Full-Time, Milton, Brisbane, AU brisbane support engineering full-time
Posted 13 days ago

Swyftx is an innovative fin-tech scale-up, rapidly building a name for itself as Australia’s most feature-rich and best-priced digital currency exchange. With over 500,000 users and growing fast, we are building an exceptional team to support this fantastic growth. We’re putting our people’s values, and our customer’s experience first, with our sights set on becoming Australia’s largest cryptocurrency trading platform and next billion-dollar success story.

Our platform is evolving continuously, and we work hard to uphold our high standards for new and improved features. To support our growth, Swyftx is searching for a Level 2 Support Engineer who is passionate about providing exceptional customer support for technical issues to our internal employees.

About the opportunity:
As a Level 2 Support Engineer at Swyftx, you will deliver a comprehensive and collaborative IT support service to all team members across all business operations. You will focus on help desk resolution, advance networking, and complex troubleshooting for a range of technologies, whilst adopting a personal, reliable, and professional approach to ensure end user satisfaction.

What you'll do:

  • Provide level 2 (occasionally level 1) support to end users on Apple and Windows environments.
  • Setup and maintain workstations and network hardware across multiple locations.
  • Liaise with team members regarding requests to source further information when needed, aiming to achieve first point of contact resolution wherever possible
  • Manage office networks, including configuration, deployment, and management of hardware
  • Support Microsoft 365 Business Suite (Azure, SharePoint, Exchange, Intune etc.)
  • Improve and create PowerShell scripts to improve company security and efficiency.
  • Help create systems and processes to make IT support for users more seamless.
  • Work with a ticketing system to track and manage projects and user support requests.

About you:

  • Strong work experience with IT systems, ideally within a Level 1 / 2 Support Engineer role or similar
  • Experience in a similar fast-paced service-oriented environment
  • Highly skilled at troubleshooting technical IT issues across a range of technologies
  • An understanding of business processes and technology systems, including cloud-based software
  • Any completed certifications or training in CompTIA, Microsoft or other network and security related areas.
  • Excellent written and verbal communication skills. Great attention to detail and time management skills.

Life at Swyftx

You will experience first-hand what it means to say “I did that” as you watch your ideas and visions become a reality, impacting thousands of people every day. We are a culture that values learning and training, career growth and setting our people up for success.

Some of our perks and benefits include:

  • Unlimited fee-free trading
  • Career growth, training, mentorship, and development opportunities
  • Social activities, game breaks and end of month awards
  • Fully stocked kitchen, breakfast and lunch foods, unlimited fresh fruit, snacks and kombucha
  • Wellbeing perks such as weekly massages with a sports physio, tennis lessons, yoga and breathwork classes
  • Swyftx supports a hybrid working environment

At Swyftx we are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics that our people possess, and we are committed to providing a working environment where everyone is included and treated with respect.

Interested? Please the 'Apply Now' button and we look forward to hearing from you.

You will have the rights to legally work in Australia, sponsorship options are not available for this role. We have an internal Talent Acquisition function, and therefore are not accepting approaches from recruitment agencies.