Onboarding & Remote Experience Coordinator at Culture Amp

People & Experience, Melbourne melbourne remote
Description
Posted 22 days ago

Who We Are

What do Airbnb, Slack and Salesforce have in common? They use Culture Amp every day to make their workplaces better, along with over 4,000  other companies from around the globe, making up a community who stand together to improve the world of work.

With offices in Melbourne, San Francisco, New York, and London, Culture Amp isn’t just for fast-growing startups - we’re for every organization that wants to put culture first. By making it easy to collect, understand, and act on employee feedback, we enable People teams to make better decisions, demonstrate impact, and turn company culture into a competitive edge.

It’s what makes us the world’s leading people & culture platform.

The Opportunity at Culture Amp

You are deeply curious and passionate about people and culture. At heart, you're what we call a ‘People Geek.’ Culture Amp is looking for an exceptional Onboarding & Remote Experience Coordinator to join us in our mission to make as many culture-first companies possible through accessible people analytics.

You will be responsible for creating and leading exceptional employee onboarding and pre-onboarding experiences for our new remote hires within the APAC region (mostly within Australia + New Zealand)!

You will help welcome new Campers into the business, assist in remote onboarding coordination - including scheduling and running new starter induction sessions - and ensure it will be an amazing experience each time. You’ll constantly think about ways in which we can deliver on our promise of being a Culture First company, including being thoughtful about how we live our values in a 100% remote environment. 

Responsibilities

  • Pre-onboarding operations and administration (welcome emails, new hire swag, mentor reminders, scheduling etc.) to support cohort sizes of 10-12 weekly across Australia and New Zealand. 
  • Support desk service for Camper and Mentor onboarding requests and inquiries
  • Onboarding analytics and reporting
  • Own our operatiational execution of our onboarding tools (Enboarder/Dado, BambooHR, Swag Up)
  • Recurring administrative experience tasks, such as Camperversary posts, adding new Campers to wellness programs etc
  • Liaising with induction facilitators to ensure they are set up for cohorts
  • Collaborating with our People, Workplace Experience, Recruiting & Technology teams to ensure a smooth onboarding process
  • Check-ins with Mentors and Camp Guides ahead of new Camper start dates
  • Supporting local Workplace Experience team and working collaboratively on ad-hoc projects 
  • Helping lead the creation ofCreating a new and innovative onboarding practices (we aren’t afraid to change things)
  • Off-boarding operations and administration
  • Supporting Remote Camper experience in collaboration with Workplace Programs (eg, events, resources, benefits etc)

Who You Are

  • You are excited about the Camper experience and creating ways to bring this to life throughout the onboarding lifecycle
  • You are comfortable working collaboratively with people at all levels, across functions, cultures and timezones
  • A creative problem-solver, with notable resilience and resourcefulness. There’s no task or problem too big or small for you to handle.
  • You are detail oriented, confident and comfortable shifting between working independently and with a team
  • You have good judgement and are able to meet tasks with calm and high quality delivery
  • You are execution-oriented, with good instincts for anticipating needs and changes
  • You can maintain discretion on all matters, confidential or otherwise, business or personal

Skills And Experience You Bring

  • 2+ years of onboarding and/or office management experience (experience in tech or start-up environments is preferred, but not essential)
  • Proficiency in Google Suite and Slack, bonus if you’ve used Confluence and Canva
  • You have excellent verbal and written communication skills; comfortable communicating proactively and directly
  • Ability to communicate clearly across different teams globally

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Non average workplaces attract above average people.

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 “not your average” values that we live by, take a read, and if this sounds like the environment for you, please apply! 

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work:

  • MacBooks for you to do your best work 
  • Share Options - it’s important to us that everyone is an owner and can share in our success
  • Excellent parental leave and in work support programme, - for those families to be
  • Flexible working schedule - where we can, let’s make work, work for you
  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives.

A few highlights from Culture Amp: