Support Developer - C# .Net at InfoTrack AU

Full-time, Sydney sydney support engineering full-time
Posted 16 days ago

Support Developer


As part of our Development team you will be primarily responsible for providing development support to InfoTrack’s (Compliance) live systems, fix the reported issues and implement enhancements.

Reporting to: Development Manager

Responsibilities (key tasks and requirements of the role)

  • Resolving the reported issues based on the given priorities
  • Maintaining a backlog of reported issues
  • Communicating efficiently with the customer support team and collect their requests
  • Implement enhancements of Compliance products
  • Prioritise the success of the team goals above all else
  • Resilience, ability to see complex problems through to completion
  • Ability to described complex technical problems to non-technical stakeholders
  • Find resolution for the prioritised issues in the given timeline
  • Other responsibilities as assigned

Competencies (essential behaviours required for the role)

  • Client focus - Ensuring that the client‘s perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet client and business needs
  • High Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
  • Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Managing Work - Effectively managing one’s time and resources to ensure that work is completed efficiently.
  • Energy - Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time.

Job Style (types of activities/responsibilities required in the role)

  • Challenging Work - Working on difficult or demanding tasks requiring substantial effort and commitment.
  • Continuous Learning - Increasing knowledge and skill when circumstances call for additional learning.
  • Details - Working on tasks requiring great attention to detail.
  • Task Variety - Working on several different tasks or projects.

Knowledge and Experience (knowledge and experience required for the role)

  • Development experience in the following:
  • - C# .NET
  • - NET MVC
  • - SQL server and T-SQL
  • - JavaScript (jquery, knockout )
  • Experience in technical documentation
  • Strong analytical and problem-solving skills
  • Strong investigation and reporting skills
  • Strong communication (written and verbal) skills

Nice to haves (additional skills which are highly regarded)

  • Experience working with Agile teams
  • Knowledge or experience working in the legal and conveyancing industry