Multimedia Designer at Waddle

Customer Success, Permanent, Melbourne, AU melbourne support design full-time
Posted 17 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the Team - 

Customer Success contributes to Xero’s purpose to ‘Make life better for people in small business, their advisors and communities around the world by ‘Putting the full power of Xero in every person’s hand by connecting them to knowledge and to each other’. Working as part of the Global Production Team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

We are the most valued source of advice for small businesses and their advisors

We are the world leaders in digital Customer Success We are a strategic force for delivering Xero's FY22-25 performance at scalE

About the Role - 

Through content and learning, the Multimedia Designer helps Xero and Xero customers become more knowledgeable, successful, and confident users of Xero. You will reimagine what it means to provide world class digital experiences that enable success for our customers and growth for Xero.

As a Multimedia Designer you will deliver innovative and engaging content using motion graphics, typography, color, and space for our digital education platforms.  As a result, users will be inspired, engaged and excited, and will be able to confidently and independently use Xero products. We believe that all of our educational content should be beautiful and accessible. Your goal is to create high-quality experiences across many platforms based on user-centered design principles.

What you’ll do -

  • Partner with content creators and Educational Specialists to create delightful visuals, ensuring content is on brand and of a high standard using a number of formats
  • storyboard and develop #beautiful educational product videos using Aftereffects.
  • Create visual assets such as slide decks, keynotes and infographics for live events, campaigns and e-learning 
  • Work with our global teams to produce a world-class customer experience
  • Ensure we have processes, styles guides and tools to enable the delivery of digital content.
  • Create high standard production ready assets in alignment with brand guidelines, including  video, motion graphics and illustrations
  • What you’ll bring -

  • Demonstrable knowledge and ability to use some of the following software applications: Photoshop, Illustrator, After Effects, Premiere, Audition
  • Deliver the project’s objectives and manage delivery to the stakeholder
  • Ability to work autonomously and demonstrate initiative & planning skills
  • Good communication and collaboration skills, with an enthusiasm for building strong relationships
  • 3+ years crafting visual media including videos, images, and infographics
  • You have a great portfolio that exhibits a variety of motion graphic/ interface design  work and a strong visual aesthetic
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.