Solution Architect at Skedulo

Information Technology and Services, Sales, Full-time, Australia sales full-time
Posted 23 days ago

At Skedulo, we work on leading Deskless Productivity Cloud solutions powered by AI and Machine Learning to empower organisations to manage, engage and analyse their deskless workforce, supporting the 80% of global workers who don’t work in a traditional office setting. Skedulo’s platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are in fixed location facilities or mobile field workers on the frontline.

People are the heart of everything we do at Skedulo. With a Caring First attitude, you’ll feel comfortable voicing your opinions, challenging the “usual” way of doing things, whilst learning and growing your career in the process. You’ll also be involved in working on a modern product that helps the ‘everyday person’ in the community. We are an Australian start up success story and one of the world’s fastest-growing SaaS companies with offices in San Francisco, Brisbane, Sydney, UK and Ho Chi Minh.

Solution Architect

The Solution Architect's primary responsibility will be to ensure customer success and the value of using Skedulo by scoping and designing complex and innovative custom solutions that will solve for the identified business problems and encourage high adoption. This role partners closely with the Product, Sales, Delivery and Customer Success teams to get to the root of the Customer’s problems for their deskless workforce, and work to take the solution from design to development and finally roll-out to the key users and stakeholders.

Key Responsibilities

  • Plan and facilitate prospect and customer workshops to understand business problems and design solutions that will solve these problems.
  • Create detailed solution and technical architecture diagrams, data models and process maps to support Skedulo Project Delivery of solutions.
  • Leverage Skedulo and Customer Branding Assets to design prototypes to enable internal and external stakeholders to envision the Software Solution and support their understanding of its solution.
  • Recommend coding and design best practices based on both Salesforce and Skedulo domain expertise and user research.
  • Drive revenue and operational efficiency by creating and incorporating repeatable code Extensions for custom implementation projects.
  • Provide guidance and technical expert services for customer and Partner technical resources.
  • Design, build and recommend long term, scalable solutions for customers based on customer size and solution complexity, while recommending a phased approach where applicable.
  • Have a robust understanding and incorporate user experience, behavioural research and technical specifications of solutions on mobile platforms.
  • Create detailed Technical and Functional Documentation, outlining the design and scope of solutions, including diagrams of the proposed solution, data model and integration requirements, for delivery to prospective customers
  • Play the role of a first level reviewer for customer redlines on any Statement of Work Legal documentation.
  • Review and incorporate domain expertise for technical documentation generated by peers.
  • Work closely with Skedulo Product Management to champion customer requested features while continually supporting the overall theme of making Skedulo the forefront of innovation in the mobile workforce management market.
  • Work closely with the Sales Team to understand prospect business challenges and demonstrate how Skedulo can maximise their business success.
  • Support the Project Delivery team as they execute the build, test, train and deploy of Projects when they have architectural questions, or the Customer changes their original requirements.
  • Oversee the creation of As-Built technical specifications for custom development and systems integration requirements.
  • Opportunities to work on core product development, integration development and customer success development projects.


Your Experience

  • Must have at least 3 years prior work experience as a Solution Architect in a complex environment; Salesforce Platform experience is highly preferred.
  • Must have at least 3-5 years project delivery experience & vast pre-sales experience including presentation skills and ability to demo solutions.
  • Must have excellent written and spoken English communication skills.
  • Working knowledge in using Atlassian Suite, JIRA, Confluence and Service Desk.
  • Prior experience working with offshore and distributed development teams


  • Experience working in high-quality wireframes and mockups in a pre-sales environment.
  • / Sales Cloud / Service Cloud / Visualforce design consideration experience.


Why Join Skedulo?

Learning & Growth - Gain access to a yearly learning and development stipend on Sunlight. Want a Medium or Grammarly subscription? Want to get AWS certified? Want to get a book on Leadership? Get TOGAF certified? It’s all there!

Progressive Parental Leave - Skedulo will add on to the government granted leave to ensure 12 weeks paid parental leave for both primary and non-primary caregivers!

Competitive Salary & Stock Options - We believe in fair compensation for the work that you do. Also owning a piece of the company means you have a direct impact on how the company performs.

Wellbeing Initiatives - Work can be stressful. This is why we offer a FLEXIBLE working environment, a premium subscription to Calm App, have 8 paid mental health days off (yes, in addition to sick days & annual leave), 3 paid volunteer days, our employee assistance program, and a dedicated yoga room in the office, sleep pods, and a library for extra quiet time. Also bring a dog to workday!

Diversity, Equality, Inclusion, Belonging - We are committed to creating a diverse workplace and have a dedicated program to recognise this promise. We believe a diverse makeup of our workforce is a reflection of the communities we care about and serve.

We can talk about the rest of the benefits as we chat about the position. If you like what you’ve read so far, please don’t hesitate and APPLY NOW!