Client Success and Renewals Associate at Ansarada

Customer Success, Permanent, Sydney sydney support full-time
Posted 27 days ago

Who’s Ansarada?

At Ansarada, we are on a mission to revolutionise the complex process of business deals (M&A, tenders, fundraising & IPO) by engineering powerful but simple software that gives our customers confidence in every business decision and enables them to know, raise and realise their potential. We’re a values-led organisation with a focus on leadership and growth. 
We are an ASX listed company with four main hubs in Sydney, Ho Chi Minh, Chicago, and London.  
We care about the customer and we exist to nurture their business potential. We love solving BIG problems and creating SIMPLE solutions for them. We love the challenge and are looking for people who are courageous, passionate, curious and collaborative.

About the role

Our Client Success team is fundamental in delivering a superb product experience for our customers, providing them with the expertise, technology and guidance they need to transform their business, realise their value and own their future. 

As a Client Success & Renewals Associate, you will support our customers in Australia and Asia to maximise the use of our Platform and influence their renewal process by showing how awesome our product and its features are, providing them with the biggest ROI possible. Because our technology isn't just different, it's better! 

What you'll do:

  • Manage customers lifecycle via email and phone
  • Influence the customer's decision, helping them understand the benefit of continuing their subscription
  • Cross-sell and up-sell opportunities.
  • Collaborate with the Sales & Support teams to uncover expansion opportunities
  • Guide, educate and train new users on the Ansarada platform
  • Provide feedback from our customers to our product team
  • Identify remarkable customer stories that can be used throughout the broader business
  • Manage renewals of annual subscriptions
  • We'd love to hear from you if you:

  • have relevant experience in a position that involves providing great customer success and support
  • are customer orientated and have the ability to adapt/respond to customer requirements
  • have the ability to multi-task, prioritise and manage time effectively
  • are familiar with CRM systems and practices
  • are an active listener, learn fast and adapt to fast-paced environments
  • are comfortable with MS tools (including Confluence and Slack) and a Mac/Apple environment
  • ability to work a roster of shifts ranging between 08:30am and 7pm Mon-Fri, and rotating weekend shifts
  • What's in it for you?

  • We are a Great Place to Work certified company (for 11 years in a row!!) which means we have an awesome work culture and are committed to providing the best possible experience for our employees
  • We'll help you raise your potential through both career and personal development opportunities
  • State of the art offices with barista coffee machine, gym, beer on tap, unlimited snacks, pool table and swings!
  • Great compensation and employee benefits
  • Our Goal

    Turning our goal of disrupting an entire industry sector into reality requires a diverse group of passionate, creative, and innovative people. We'll help you raise your potential through both career and personal development opportunities, and you’ll enjoy all the benefits you would expect from a fast-growth technology company. Take a virtual tour of our Sydney headquarters with our CEO Sam Riley here:

    Check out this video about What’s Next and turn up the volume! We would love to learn more about your journey and goals...What's Next for you?

    With the greatest respect, applications will not be accepted from recruitment agencies.