Lead Researcher at Atlassian

Customer Experience, Full Time, Sydney, Australia sydney full-time
Description
Posted a month ago

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team.
Your future team
At Atlassian, our mission is to unleash the power of every team, and now we are looking to unleash the power of our own! We're looking for a Lead Researcher to help us gain insight into how we empower and multiply the impact of our engineering teams. Cloud Infrastructure serves internal customers through providing the tooling for all developers within Atlassian to build, test, deploy and run services and libraries in the most efficient way possible.
As the Lead Researcher, you will help design the research programme to inform the strategic direction of some important projects. You will also be a primary member of the cross-functional team responsible for creating the most effective and impactful processes for our engineering community.

What you'll do

  • Reporting into a Senior Research Manager, you will Implement a research strategy for ongoing insights flow for building excellence in employee experience.
  • Build the research practice in a newly formed team, establishing the processes and rituals .
  • Mentor junior researchers, and communicate the research best practices at Atlassian.
  • Help decision makers to make better informed decisions based on customer data.
  • Collaborate on the strategy to support a world class engineering organisation
  • Promote research and contribute to the development of an experienced research practice across our Cloud Infrastructure team.
  • Share insights across your team(s) in creative ways to help them understand the needs of our internal customers, inform design decisions and improve our internal processes.
  • Your background

  • You'll have experience conducting applied research within a variety of complex domains.
  • Experience within a B2B enterprise environment is desirable but not essential.
  • You may have a degree in psychology, anthropology, human computer interaction or related fields.
  • You are comfortable building rapport with and influencing senior leadership
  • 5+ years of hands-on experience executing research that has had an impact on the business outcomes.
  • Experience in different qualitative research methodologies and you know when to apply each method.
  • You can process and analyse research results to create relevant, tactical and strategic recommendations.
  • You can develop behavioural archetypes, personas and user goals.
  • You have a history of collaboration with experience design and product development.
  • Our perks & benefits

    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

    About Atlassian

    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

    To learn more about our culture and hiring process, explore our Candidate Resource Hub.