Account Manager at Ento

Operations, Full-time, Melbourne melbourne full-time
Posted a month ago

We’ve been growing fast and need a superstar to help manage our customers! You’ll have responsibility for providing white glove service for a dedicated set of our accounts and bring your expert knowledge to ensure our standards remain world class. 

(We're open to this role being in our Melbourne or Sydney teams!)

Sound like you?! Great - we want to hear from you!

About us
Ento is a Series B, SaaS scale-up with teams in Melbourne, Sydney, Auckland and Toronto building end-to-end staff management software in what’s currently a highly fragmented HR landscape.

Our product is considered best-of-breed and we have an amazing reputation with our customers and partners. We’ve been able to prove product-market fit across a range of industries and an ability to push into Enterprise size deals.

Our approach to flexible work 
We offer the option to work a compressed fortnight. This means you work slightly longer days (8.4 hours) over nine days so that every second Friday is an RDO. That’s right - three day weekend every other week! But if a ‘normal’ 10 day working week suits you better that’s also a-ok by us! 

If you love your home setup, you can work from home at least 50% of the time. You’ll always have a desk in our office, but outside of two days each week you’ll be free to work from home should you wish. 

Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing! We’re all about that. We have core hours where the whole team is working, we aim to have our meetings during this time so the rest can be focus time, but outside of that you can start and finish when you please. 

We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will! 

About you
You’re all about the customer! You have an uncanny ability to diagnose any issues they may be having and are all about finding new and innovative ways to solve their queries. Or leveraging what we have already for a quick solve!

You love to form ongoing professional relationships and are commercially savvy enough to ensure our clients are using the software in the right way for their business needs. And you’re able to spot opportunities to cross-sell when they arise, talk through renewals and custom development work!

Walking the talk is super important to you - you’ll love being hands on and working alongside your team to get a job done. 

If this sounds like you, we'd love to hear from you!

If you’d been here last week you might have...

  • Spoken with our customers to drive Ento adoption and strategised on expanding usage of Ento
  • Negotiated commercial requests and account renewals
  • Navigated churn discussions with a client or two
  • Spoken with our teams internally to scope development work, defects and projects
  • Got deep into a new feature to fully understand how it may apply to customers (have you seen that we’ve launched VaxTrack, btw!)
  • Worked with customers to build out our inventory of references
  • Scoped product requirements for customers and liaise with Ento’s tech team about the time and cost required to build it
  • Reviewed the customer churn and spending information that we have to understand any trends and helped to forecast future spending
  • Collaborated with the support team to understand customer support volumes and key issues 
  • Your background

  • You’ve likely worked in a software business before in an Account Management role
  • You genuinely love working with customers and are not afraid to have the hard conversations when you need to
  • You have demonstrable experience of forming ongoing commercial relationships 
  • You can leverage existing resources to solve client problems - effectively matching solutions to needs
  • You’ve got a proven history of hitting targetsYou can facilitate a meeting and lead a discussion
  • Trust – we’ll back you and trust you to deliver. You'll get to work autonomously while knowing the support is there if you need it
  • Awesome culture - we are big on things like respect, transparency, curiosity, intelligence, consistency and finishing - we really like to get things done
  • An amazing office aesthetic - seriously. We’ve got light-filled, spacious offices, custom designed just for us which we're looking forward to getting back to!
  • Progress - we’re really good at spotting superstars and developing them into even better ones! We’ll give you a development budget to help you hit your own goals, too