IT Manager / ICT Support Lead at Brosa

Retail, Information Technology, Full-time, Melbourne, Victoria, Australia melbourne support full-time
Posted 8 days ago

Hello, we’re Brosa…

And it’s our mission to make it simple for people to create a home they’ll love. Founded in Melbourne in 2014, we’re famous for our uncomplicated and straightforward shopping experience. We’re one of Australia’s fastest-growing consumer brands and are proud to be making waves in the $14B home and living industry. Brosa is backed by Australia’s most prominent and successful Venture Capital funds, including AirTree Ventures and Bailador.

Brosa is looking for an experienced IT Manager / ICT Support Lead to join our growing team of over 100 staff. You’ll play an important part in providing the support, maintenance & improvements of the internal IT systems used by our staff across multiple cities around the world.

This role will be Melbourne based. Currently, due to COVID-19, our company’s work environment has shifted and most of the time, your role will likely be performed remotely at home. From time to time, the role and its requirements will physically take you to our Fitzroy Head Office, Fitzroy Showroom or Distribution Centres (Warehouses) in the Western Suburbs of Melbourne.

What makes the Brosa team awesome…

Mission-Driven - Our team is made up of curious problem solvers who are all working together towards our mission - we’re in this together.

Innovative Founders - The founding members of Brosa have instilled an entrepreneurial spirit into every corner of the business. We’re encouraged to test and pursue our bold ideas.

Growth Mindset - We’re dedicated to learning as much as possible to reach our potential and position Brosa as a home and living industry leader.

Diversity - We pride ourselves on our diversity and believe this is key to our success because it enables us to develop new ways of working that drive innovation.

Customer Champions - At the core of everything we do, we are driven by a desire to deliver a fantastic experience that delights our customers.

As an IT Manager / ICT Support Lead at Brosa, you’ll get to:

  • Problem-solve system issues reported by our distributed employee base
  • Review & perform our IT systems onboarding & exit process for employees, including provisioning of accounts and maintaining hardware requests
  • Setup, maintain and troubleshoot our local networking requirements throughout our offices, showrooms and warehouses. This may involve travelling to those sites from time-to-time to more efficiently solve a problem
  • Learn & support some internally developed systems such as our ERP and order management systems, including developing internal training materials
  • Learn & support certain externally licensed systems such as a Warehouse Management Systems, including being a conduit between internal staff and external software vendors
  • Champion IT security across the organisation and our staff, and put in place security policies & training
  • Suggest, plan and implement improvements to our IT software, IT hardware and IT processes
  • Build and maintain an Asset Register for our IT hardware
  • Work with different people in the organization in varying roles and seniority

What you bring to the table

We don’t expect you to tick all the boxes, because we know the right person for the job will be able to learn what they need to succeed in their role. That’s why our recruitment team focuses on value-alignment when hiring. So don’t be afraid to apply if you don’t have a university degree, have recently switched careers, or even have career gaps - you’re welcome to apply regardless.

  • IT systems administration and networking knowledge including configuration setup and maintenance of software & hardware
  • Proficiency with MacOS & Windows
  • Technical problem solving skills, including identifying and addressing performance problems and creating efficiency through automation, documentation and training.
  • Excellent written and verbal communication skills
  • Able to work independently
  • Familiarity with Google Workspace (a.k.a G Suite)
  • Familiarity with other Cloud-based SaaS productivity tools such as Slack, Zapier & Zoom
  • Experience setting up and troubleshooting Networking concepts such as VPNs and Wireless networks in an office, warehouse or retail store context
  • Strong attention to detail and being able to identify discrepancies and “things that look wrong”. This requires strong detective skills and may involve using spreadsheet software such as Excel or even direct database queries to try and pinpoint the problems.

A bonus (but not a must):

  • Working knowledge of SQL or a BI/Analytics tool
  • Hands-on data backup experience
  • Experience with Data Backup plans and Data Recovery

More Than a Job

16 Weeks Paid Parental Leave (including adoption) - Supporting parents is vital, which is why we're proud to offer 16 weeks of paid parental leave for both primary and secondary caregivers.

Flexible Working Arrangements - We trust you to get your work done and so we offer flexible working arrangements wherever possible to help you achieve a healthy work-life balance.

Remote Working Budget - If you work from home the majority of the time you’ll get a remote working budget to make sure your workspace enables you to do your best work.

Build Connections - We host regular celebrations and social events so you can connect with your team members.

Great Perks - You’ll enjoy a generous discount on Brosa products and paid leave on your Birthday.

Support - We believe supporting your mental health is fundamental, that is why we offer a weekly mindfulness practice and an Employee Assistance Program.

What is the interview process like at Brosa?

We've tailored our hiring process for each role's requirements because no two roles are alike, but you can always expect that we:

  • Provide prompt communication and helpful feedback
  • Spend time understanding what you need because we want to be a good fit for you too
  • Have recruiters and hiring managers that respect your time
  • Strive for a transparent and honest exchange

Diversity is key at Brosa

We believe that diversity is critical to our success and one of our greatest strengths. We will not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.