HotDoc’s mission is to improve the health care experience for everyone in Australia—already more than half of Australia’s GPs and 1 in 4 Australians use the platform. Our technology helps better connect patients and doctors by making interactions between both parties accessible and easy across the entire patient journey, from bookings through to post-appointment follow-ups. Now we’re going one step further, developing products aimed at proactively improving patient outcomes by encouraging patients to play a more leading role in the management of their own health.
We offer a market salary with startup perks such as great tech, local wine, craft beer and unlimited kombucha, standing desks, weekly yoga and PT sessions. You'll get to take on new challenges and contribute to shaping our customer experience strategy. We foster a collaborative work environment where you’ll get to work cross-functionally with members of the Customer Experience, Product, Sales and Marketing team to support our customer experience strategy. You will enjoy flexible work arrangements while thriving in an ethically driven company that fosters inclusivity, and where action on personal and professional development is actively encouraged.
This role is a great opportunity to join a fast-paced scale-up with an amazing company culture who are leading in the health tech space.
As a Support Team Leader, you will be responsible for maintaining and raising the benchmark of the technical support that HotDoc provides, so as to continue to drive sales, trust and customer loyalty.
Over the past twelve months, HotDoc has become Australia’s market leader and we’re on the cusp of launching into new markets with the overall ambition of improving the healthcare experience for everyone in Australia. To help us on this journey we’re looking for someone to drive the momentum and energy of our Customer Support Team so they can provide world class, low friction service to our customers.
Reporting to the Support, Knowledge and Content Lead, it will be your responsibility to manage the Support Team so they can meet or exceed our service level agreement for various customer segments, patients and partnerships.
Using your proven leadership and management skills, you will maintain the engagement and excitement of the Support Team by driving positive culture and collaboration based upon the HotDoc values.
You will be responsible for:
We’ve adapted pretty well to a COVID world. You’ll be invited to many Zoom-based events including (but not limited to) Bob Ross inspired painting sessions, sourdough masterclasses, book clubs and wine tastings. And once COVID settles down, you can also expect:
We celebrate diversity, and welcome applications of all types, and from all backgrounds. If you think you have the skills required, please submit a cover letter and an up to date CV.