Sales Development Representative at HotDoc

Computer Software, Sales, Full-time, Melbourne, Victoria, Australia melbourne sales full-time
Posted 22 days ago

HotDoc’s mission is to improve the health care experience for everyone in Australia—already more than half of Australia’s GPs and 1 in 4 Australians use the platform. Our technology helps better connect patients and doctors by making interactions between both parties accessible and easy across the entire patient journey, from bookings through to post-appointment follow-ups. Now we’re going one step further, developing products aimed at proactively improving patient outcomes by encouraging patients to play a more leading role in the management of their own health.

What’s in it for you

The Sales team at HotDoc consults with key stakeholders in primary healthcare facilities to ascertain the quality and deliver the efficiency of the patients healthcare experience. This is achieved through more effective methods of patient education on the additional services the facility offers and the long term benefits of developing owned marketing channels.

You will be joining a team of hungry & enthusiastic sales professionals who are in the early stages of their sales career. Every day you will work together with your team mates to improve the delivery of our craft through live group calls where you can proactively learn and share ideas with each other. You will be launching new services to new markets and helping to collect and report real time feedback on your efforts to management teams.

What will you be doing?

You will be assigned a portfolio of new prospects to make outbound contact with. Your objective initially will be to proactively engage prospects in order to uncover pain points that can be used to educate them on the suite of HotDoc’s services now available for their practitioners. To deliver value and position HotDoc’s services correctly, you will need to be adept at discussing the merits of an owned marketing channel vs ongoing costs of paid channels which they may be already utilising.

You will need to work continuously with all members of the prospects reception team to ensure the information being provided is applicable. If delivered correctly, you will be able to successfully optimise an improved patient journey and patient healthcare outcomes at the heart of all the facilities interactions and dealings.


What you must have to apply for this role

  • You enjoy finding and providing valuable information to others.
  • You get energy from speaking with others.
  • You have an engaging phone manner that can communicate complex information into simple, easy to understand real life examples.
  • You are curious about how people make the decisions they do and are constantly on the lookout for how to make your current process better.
  • You consider meticulous organisation as a key building block for your success.
  • You constantly seek advice from those around you on how you could do better.

You’re just the person we’re looking for if you can demonstrate

  • You’re a socially conscious person who wants to be in a role that positively impacts Australian healthcare
  • Are empathetic and care about doing right by others
  • Take ownership of problems and their solutions
  • Are prepared to speak up and question the status quo
  • You’re passionate about technology, health IT and/or SaaS

How we support your Health and Wellbeing

HotDoc puts its money where its mouth is and has created a free in-house health and wellbeing program.

This is all accessible as part of our Troop program where every team member gets the know-how and support to set meaningful physical and mental wellbeing goals, and the resources to stay engaged and on track.

Troop makes health and wellbeing accessible by providing gym and fitness subsidies, 2x weekly in-house yoga sessions, health coaching and access to nutrition and exercise advice.

To support mental wellbeing we have a mindfulness & meditation program subsidy, our own in-house ‘Present’ sessions to explore ideas that enhance emotional intelligence and access to a dedicated clinical psychologist through our Employee Assistance Program.


We’ve adapted pretty well to a COVID world. You’ll be invited to many Zoom-based events including (but not limited to) Bob Ross inspired painting sessions, sourdough masterclasses, book clubs and wine tastings. And once COVID settles down, you can also expect:

  • Our kitchen is full of fresh fruit, snacks, tea and a serious coffee machine. We also have some particularly talented bakers here!
  • Your calendar is pretty full here - end-of-year parties, golf and table tennis, competitions, BBQs and a yearly Talent Show. Friday nights here are also pretty great
  • A CBD location, that makes commuting a breeze with new bike lockup and lockers, and a stroll to Southern Cross Station or Flinders Street Station
  • We have a beautiful, green and light-filled office on the Yarra River that boasts the best balcony view in Melbourne.

We celebrate diversity, and welcome applications of all types, and from all backgrounds. If you think you have the skills required, please submit a cover letter and an up to date CV.