Collections Associate at Zip Co

Credit, Permanent, Sydney sydney
Posted 1 months ago

Who is Zip?
Zip is one of Australia’s fastest growing FinTech’s. We issue credit and facilitate payments, both online and in-store, connecting partners with consumers to help them buy and pay on our platform.

We use technology and data to deliver simple, fast and fair payments to empower customers to own what they want. Our strategic focus is enabled by an aligned high-performance team, a reliable, secure and scalable platform, great product experiences, wide acceptance amongst merchants and more consumers using Zip every day everywhere.

What are we looking for?
We are looking for somebody who is passionate about working with customers and working within a highly collaborative and supportive team. In the Receivables Management team, you will be responsible for working with our customers who have fallen behind on their loan repayments by negotiating payment terms and best solutions for financial well-being. We genuinely care and offer assistance to our customers who may be in financial hardship with reasonable plans to help them get back to financial wellness.

What your day will look like at Zip:

  • Managing early arrears portfolio end to end
  • Making suitable arrangements with customers as per our credit policy
  • Monitoring financial hardship, variations, bankrupts and defaults register
  • Responding to inbound collections queries
  • Following up on broken payment arrangements and renegotiating new arrangements
  • Providing customers with solutions to their queries
  • Educating delinquent customers to prevent future arrears
  • Processing and managing incoming cheques
  • What you need to thrive in this role:

  • Around 12 months experience in an office or customer service environment
  • Excellent verbal and communication skills - you will be communicating with our customers daily
  • The ability to effectively prioritise and manage deadlines and understand new ideas and concepts quickly 
  • A high attention to detail and a focus on time management
  • Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or enquiries, seeking guidance as appropriate
  • Ability to work efficiently and autonomously - we have a great team and work closely together, but each team member owns their tasks from start to finish
  • A love for solving problems and good analytical, decision making and collaborative skills
  • Perks of being a Zipster:

  • Flexible working hours
  • Our share program, so you can own part of the company you work at
  • Free breakfast, fruit, coffee and soft drinks
  • Free lunches every Thursday
  • A Zip Pay account with no fees and no interest, ever
  • Fun team-building experiences
  • Heaps of social events, plus Friday drinks
  • If you think you're the right fit for this highly collaborative team and want to grow your career in a fast-paced FinTech - apply now. We look forward to speaking with you!

    We’re looking for someone who always finds new boundaries to cross - a future Zipster who will obsess over excellence and make constant improvements for our customers. We’ve removed the red tape here to get things done quickly, so if you see a problem, own the solution. You've gotta hustle at Zip!

    If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

    We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

    Benefits @ Zip

    -  Flexible working culture
    -  Share incentive programs
    -  Generous paid parental leave
    -  Birthday and wellness leave
    -  Epic offices with a casual dress code
    -  Fun team with high-growth hustle
    -  Free breakfast and weekly lunches
    -  Heaps of social events

    Join us on our mission to be the first payment choice, everywhere and every day.