Koala's mission is to become the smartest way to buy high-quality furniture online. Combining customer-centric products, a world-class technology and fulfilment platform, and incredible customer service, we are changing the way people buy and enjoy furniture. Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to make them happy and completely satisfied.
Our Customers are at the heart of what we do at Koala, and we passionately value the Voice of Customer in how we shape and grow our services, channels, products and delivery offerings. To take our insights to the next level, our Voice of Customer Manager will bring their experience and passion to the role to combine data sources, analyse customer interactions and feedback, discover trends and themes, and champion the Voice of our Koala Customer to drive continuous improvement of the customer experience across our organisation. Key to doing this successfully will be their expert internal relationship building!
Koala is only as good as its employees are happy - and they're a happy mob down at the Treehouse. Benefits like casual-Friday every day, a fully stocked Koala Kitchen with an emphasis on healthy, local and organic produce, VB fridge that's constantly stocked, our ever-changing selection of Grifter Brewing Co beers, Mecca Coffee Co. beans and the famous Koala Kombucha on tap with new flavours every week. And there's more than just tasty treats - the Koala Treehouse is as dog-friendly as they get, and with flexible working options, plenty of social sports and activities as well as free Koala products for all employees and a strong focus on internal growth - the Koala Kommunity is a great place to hang out (and work too)!
At Koala, we do things a little differently - which means we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different than the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team of entrepreneurs that have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adjusting. We're bloody confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty drives everything we do, as well as a total focus on the customer - so if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)