Account Associate, SMB (6-month contract) at Afterpay

Sales, Contract, Sydney sydney sales contract
Posted 28 days ago

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including eBay, The Iconic, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Opportunity
As one of Afterpay's SMB Account Associates, you will help drive Afterpay’s continual growth by building relationships with prospective SMB (small and medium-sized business) merchants via inbound leads. While there is a lot of room to learn and develop, we’re looking for a resilient multitasker, committed to providing a positive and efficient customer experience by getting on the phone and communicating with clarity and confidence. 

Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for, for both our merchants and customers. 

We are looking for five Account Associates for an initial six months to support the current and upcoming workload in the SMB team. There is so much happening at Afterpay and while we can't tell the future, there is a strong chance you will be able to convert to a permanent role during or at the end of the contract.

We are much more than our job descriptions, but here’s where you will begin…
- Own your merchants Afterpay experience:
From first contact - qualify and convert inbound leads
Set your merchants up for success in their first Afterpay transaction by following sales and onboarding processes
Grow your merchant accounts and relationships within their first 60 days, maximising yearly sales volumes and adding value to our merchant experience
- Manage, track, and report on all sales activities and results using Salesforce
- Seek out and implement Team Leader coaching, and collaborate with your team on best practice
- Manage your time  prioritising merchant experience e.g. when a phone call works better than an email
- Communicate effectively the value we offer to our SMB merchants, supporting OMNI channel expansion
- Outbound call warm leads and referrals, as well as some prospecting via cold calling to prospective new opportunities  

Who are you?
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
- Your head will be abuzz with things we should be doing - managing your sales pipeline, interpreting data to support merchant conversations and meeting sales metrics and targets
- You are customer-centric and are comfortable with high volume interaction and systematic sales processes
- You may have experience using tools such as Salesforce or Aircall
- You may have previous retail or payments industry experience but this is not necessary
- You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

How we reward you. We are a purpose-led, outperforming organisation and will reward you for your performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enrol in our share matching plan. 

We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We also offer a generous parental leave policy and are proud to support working parents with up to 24 weeks of paid leave.

We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.

How to Apply: We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re brave, if you’re committed to doing the right thing and excited by this opportunity, click apply now!