Events Manager at AmazingCo

Full-Time, Melbourne, AU melbourne full-time
Description
Posted 16 days ago

About AmazingCo

We are searching for a high energy Event Manager, to oversee delivery of all hosted events across NSW/QLD including kids parties, team building, and hen's parties.

AmazingCo creates and delivers unique experiences all around Australia (and the world!) on a mission to help people live more fulfilling lives. We are looking for people who are just as passionate about that as we are, and take pride in delivering quality customer outcomes. We genuinely believe this is the most exciting company to join in the experiences industry right now, and we are looking for A-players!

You will jump into a fast paced start-up culture, with the opportunity to own things from day one, and lots of space to grow and develop.

For more information visit https://www.amazingco.me/aus

About the role

The successful candidate will take a lead role in organising the operational delivery of our NSW/QLD based hosted events. You will manage a remote team of 20 - 30 casual hosts.

The role is based in our Melbourne HQ, Monday - Friday.

The role is varied and exciting and would suit someone energetic who is great at organising people, and you’ll play a key role in making sure our hosted experiences delight our customers! You’ll also play a lead role in testing and rolling out new experiences with your team of awesome hosts.

Responsibilities

  • Manage a team of experience hosts
    • Recruiting and training
    • Providing regular feedback
    • Rostering hosts onto events and ensuring hosts are well prepared
  • Achieve Delivery Targets
    • Achieve target customer NPS
    • Achieve target provider NPS
    • Achieve target payout ratio
    • Work to volume requirements
  • Take an active role in rolling out new experience types with hosts
    • Understand the new experience and get involved
    • Train hosts and ensure we have all the necessary equipment stocked (preparing kits)
  • Managing customer feedback
    • Immediate feedback resolution
    • Regular analysis of feedback trends which leads to experience and process improvements
  • Post-booking customer support

Skills and Experience

  • Outstanding organisational skills
  • Thrive in a fast-paced environment
  • Team management experience
  • Relationship management skills
  • Strong problem solving abilities
  • Attention to detail
  • Creative
  • Hands-on (willing to get involved in new experiences and actively train hosts)