Incident Manager at Moula

Tech, Melbourne melbourne
Posted 25 days ago

Founded in 2013, Moula is an Australian fintech dedicated to backing good business. Providing business finance solutions across lending and payments, we empower businesses to access capital without using assets. We've developed a unique platform that will analyse a business' data, making the process simple, fast and friendly. With our ‘heads and hearts’ approach, we’re focused on combining data, automation and tech, with a personal, human experience.

As we continue to scale, we’re creating exciting opportunities. Come and join our super talented team and find out why we were recognised as a LinkedIn Top Startup (2019).

This position is for an Incident Manager, you will work as a part of the global team to coordinate responses to ensure timely resolution for service and security incidents, coordinate and manage business disruptions, conduct problem, and root cause sessions following high impacting incidents.

Are you someone with excellent communication skills both written and verbal, coupled with the ability to assess situations, and respond swiftly to find the best resolution with minimal business disruptions? 

 Key responsibilities

  • Own end-to-end management of incidents and conduct problem root cause analysis sessions following incidents, and contribute to service improvement
  • Contribute towards successful achievement on the measures of success for incident management 
  • Manage, report and mitigation of incident and resilience risks
  • Ensures that appropriate action is taken to anticipate, investigate and resolve problems, and analyse patterns and trends
  • Coordinate initiatives/changes to ensure adoption of improved incident and resilience processes/solutions.

About you

  • 3 years’ + experience as an Incident Manager or operational support capacity ideally in a DevOps model
  • 3 years’ + experience working in an IT related Service Industry with working knowledge of infrastructure technologies such as, but not limited to, different OS and database platforms, cloud computing and virtualization, networking and collaboration technologies
  • Proven skills managing the coordination of security incidents
  • Facilitate problem investigation to drive service improvement and to reduce incident recurrence
  • Conduct planned technology resilience tests and remediate resilience risks
  • Ability to multi-task and prioritise multiple ongoing issues
  • Positive working attitude with a sense of ownership and urgency

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.