Member Activation Specialist at Flare HR

Marketing, Sydney sydney marketing
Posted a month ago

Demand Generation Specialist 

  • Start your Fintech Career
  • Flexible working hours with your choice of working hours between 8am – 8pm
  • Flexible remote working / Great hourly rates / 4 hr Shifts

Join one of Australia's Top Startups and help us on our mission to help every working Australian live their best financial life.

As a Member Activation Specialist, you will be the face of our Financial Products (Specifically Superannuation) and will work directly with our members. 

You will leverage emails, calls, and tools to help educate our member base on how to best engage with their superannuation investment and achieve financial wellness.  You love customer conversations, creating a culture of compliance and are resilient, and creative.

The Role

In this role, you will:

  • Proactively contact new and existing Members for various outbound engagement campaigns;
  • Educate members on superannuation and be able to clearly articulate how the product works as well as guide them through how to best track their super through our app and member communications;
  • Produce emails with a high level of attention to detail, leveraging email templates and content
  • Achieving daily outbound calls and email targets
  • Building & maintaining trusting relationships with members

What You Bring To The Table

  • 0 - 2 years of phone-based experience in sales or customer support 
  • You will be a self-starter, able to work self sufficiently and autonomously to achieve daily KPIs and targets
  • You thrive in a fast paced environment and are able to work collaboratively within a growing team
  • You will be confident in talking to multiple customers each day
  • Excellent verbal and written communication skills
  • Any exposure to superannuation or retirement products will be extremely beneficial but not a necessity

More about Flare

Since 2015, Sydney-based fintech Flare has been transforming the way Australians access their pay and benefits.

One in four Australian employees now use Flare technology when they start a new job – integrated seamlessly into the leading payroll, HRIS and time-and-attendance platforms.

Backed by leading global investors including KKR, Point72 Ventures and Westpac Reinventure, we’re striving to help every business make pay and benefits fair for every worker.

Our platform helps employers offer every person in their organisation the kind of personal and financial benefits that were once only for senior executives: salary packaging and novated leasing; perks and discounts; an engaged and informed choice of super fund; and the ability to access your pay on demand, for free.

Flare believes the gateway to improving the financial and personal lives of Australians is in the workplace. For employers, Flare is able to provide financial and wellness products at the edge of payroll transactions, helping employees save and earn better to maximise overall pay.

With a broad ecosystem and approaching 1,000,000 employees on the platform, Flare is the leading centralised benefits and wellness application in Australian workplaces.