Services Manager - SQL, C# at Phocas

Information Technology and Services, Engineering, Full-time, Sydney, New South Wales, Australia sydney engineering full-time
Posted 17 days ago

Organically funded, we have grown from a small startup, building data and analytics products in the UK in 2001 to over 190 people and 6 offices across the world, with headquarters in Sydney, Australia.

Phocas isn’t just loved by our customers. We also have some of the happiest employees around! In fact, Phocas ranks #1 in G2 Crowd, has a 4.9/5 rating on Glassdoor, and in 2019 Phocas won the Culture Transformation Award from Human Synergistics in recognition of our constructive and positive culture.

As you can imagine, we are growing fast (we are about to welcome our 200th person in November), but not at expense of our culture. Our customers love us because we’re open, transparent and pragmatic - and we’re looking for the same in our Services Manager.

Based in either Sydney or Melbourne, you’ll be initially leading a team of 5, you will use your technical knowhow to guide a team of technical consultants in implementing our products with our customers’ data sources . Over time, we hope you will grow into managing this function with more reports.


What we need to see from your CV and/or LinkedIn profile:

  • A solid background in team leadership, mentoring, guiding and putting your people first
  • Excellent interpersonal skills: you genuinely enjoy talking to and helping customers solve their problems
  • Strong SQL skills, you know your way around a relational database
  • Restful and JSON API build and consumption - you can build and document an API (Ideally in C#) that others can read, understand and implement easily. You also know how to guide a team on these principles
  • You know the fine points of integrating a data SaaS product, you know when to build a magnificent engineering masterpiece, and when duct tape is the smart plan!
  • Worked in agile teams
  • BI experience would be preferable


Our mission is simple – Phocas helps people feel good about data. We help companies turn their data into results. Our award-winning software provides customers insights that help them make more informed, data driven decisions, improving efficiencies and boosting their bottom line.

We are a 2020 Circle Back Initiative Employer – we commit to respond to every applicant

To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.