We’re a high growth tech company solving social isolation and loneliness. It’s an incredibly interesting and massive global problem that is unaddressed and underserviced.
We are the #4 fastest growing tech companies in Australia in the 2019 Deloitte APAC Fast 500. This is an exciting opportunity to work at a unique and innovative fast-growing tech startup as we scale. As a for profit and for purpose business we are a small passionate team that is lean and efficient, and you will have a big impact on the team.
Reporting to the Operations Manager, you are a Customer Success Team Lead. You will provide our community with reliable customer experience throughout their journey.
You will own customer conversions and will lead the CS team to achieve KPIs and targets around conversions and customer satisfaction. You’ll be managing the day-to-day service needs via inbound and outbound calls, emails and chats and will also work with the wider team to understand and integrate the voice of the customer in decision making and product development.
Would suit someone with great customer experience, retention and sales experience in a startup - fast paced and ever-changing environment. As a team lead role, we require someone with experience driving a team towards a goal and achieving it.
Join a passionate, fast growing and dynamic team of startup pros
First-hand experience of a start-up environment that is highly agile and responsive
Your voice matters. Have an impact on a business that is changing the world for the better with excellent opportunities for the right candidate to grow with the business.
We are a customer focused company, we only implement features we know our customers will love, based on feedback.
Our funky office is just 5 minutes away from Central train station which overlooks Prince Alfred Park. If you’re interested, feel free to join us for a game of tennis or a lunchtime swim!
Free team lunches & Friday drinks trolley! In-house Ping Pong, soccer and tennis Tournaments!