Senior Data Platform Reliability Engineer at Xero

Platform, Permanent, Melbourne, AU melbourne engineering
Posted 28 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the team 

The Data team is responsible for driving the adoption of data driven decision making across Xero - for both our internal users and our global audience of small business owners, bookkeepers and accountants. We create, manage and deliver a wide range of data services and products including core reporting, key data dimensions, extensible and scalable analytical data processing and storage facilities, machine learning frameworks and API driven prediction services. 

We are the centre of expertise for data architecture, data modeling, machine learning, ethical data usage and artificial intelligence service design. We also lead the work to raise the data and AI literacy levels across Xero. 

About the role 

As a Reliability Engineer within the Data Platforms team, you will make an impact by: 
- Taking ownership and accountability for the performance, reliability and security of our Data Platforms and associated integrations, and  
- Improving operational statistics by applying reliability engineering practices as agreed by team’s Service Level Objectives 

What you'll bring

  • Exposure and proven track record of implementing and supporting a data platform at scale 
  • Track record of solving customers' problems through software 
  • Experience defining and implementing a capacity planning process 
  • Excellent communication skills 
  • Practical Knowledge of ITIL practices 
  • Takes ownership of problems and executes a pragmatic and collaborative approach to their resolve 
  • Experience in administering virtualisation and container orchestration environments
  • Experience with DevOps, including CI/CD, automation
  • Experience with implementing and integrating with monitoring and alerting tools 
  • Experience in the deployment, automation, maintenance, and management of Cloud-based environments 
  • Management of security at multiple levels – network, infrastructure, application, and data 
  • Experience in teams employing Agile and DevOps practices – continuous automated testing and deployment of code 
  • What success looks like

  • A successful, secure, performant, reliable and scalable platform that enables business to be data driven with minimal operational issues 
  • Improved operational statistics as a result of reliability engineering practices with clear measurable reporting trends
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.