General Manager at EstimateOne

Computer Software, Strategy/Planning, Full-time, Melbourne, Victoria, Australia melbourne full-time
Posted 11 days ago

About Us

Put simply, we’re a SaaS company headquartered in Richmond whose ambition is to become the industry standard platform in the commercial construction industry. In the last year more than 40,000 organisations have used our platform to tender over 7,500 projects worth a total of $52 billion! We’re currently the market leaders in Australia & NZ, and as such we’re looking to quickly build on our growing team of 75 to do even more.

At EstimateOne, we believe that by looking after our whole ecosystem of users, and balancing the needs of our team, our shareholders and the industry, we can achieve our vision to become a global leader in construction technology; famous for the positive impact on the industry we serve. To do that we'll need to make sure we're unlocking value from what we've already built while also inventing new stuff. It's equal parts optimisation and innovation.

Our established startup vibe keeps things lively. We’ve come a long way in 12 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 12.

Our operating model exists to help us create value for our team, the construction industry and our shareholders. We’re not fans of process for process’s sake, but we do like to stick to certain ways of working that we find really valuable. We beat to our own drum with a unique set of artefacts, practices, rituals, and cadences that manage our teams’ progress. We’ve got a strong set of values that speak to both nurturing our internal team and helping our external clients. As an organisation we’re up to some pretty exciting things! We’re passionate about transparent and fair expectations and results and we have a commitment to wellness and happiness that you’ll really feel.

We build our products collaboratively working in cross-functional teams. We draw from lean product development and design thinking - which means we put our users first and work together rather than in silos.

The Role

We are seeking a General Manager to join our Senior Leadership team here at EstimateOne. Our business spans three key audiences - Subcontractors (Subbies), Builders and Suppliers. This role would see you playing a pivotal role leading the Subbie audience- one of the largest audiences in our portfolio.

As a General Manager leading the Subbie stream, you will:

  • Author, own and effectively communicate a documented ‘Subbie’ Strategy that is compelling and aligned to the broader EstimateOne Strategy
  • Have end-to-end segment accountability working with stakeholders to build a cohesive strategy across Product, Pricing, Experience, GTM, Support, Marketing & Sales that defines EstimateOne’s offering and value proposition in the market.
  • Own and drive a cross-functional annual plan that drives high growth revenue performance from our ‘Subbie’ audience stream - across acquisition, engagement, retention, service & effective monetisation.
  • Drive network value across the business, by ensuring that the Subbie Strategy and Products maximise value and participation across other audience streams (Supplier/Builder).
  • Ensure a well designed Subbie Stream organisational unit: making quarterly capital allocation requests; deploying capital against the plan; and designing the organisational substructure, congruent with EstimateOne’s organisational design principles.
  • Ensure strong goals exist at all times for the Outcomes listed below, over multiple time horizons, congruent with the level of ambition of the organisation and the Subbie Strategy. You’ll ensure that actuals against such goals are reported accurately, clearly and timely to the wider organisation.
  • Ensure that Subbie insights, feedback and market changes are well communicated back to the wider organisation.
  • Lead a cross functional product engineering team to deliver against the strategy and the goals

Outcomes this role should manage & influence:

  • Financial metrics: Revenue, Costs, Profit
  • SaaS Portfolio metrics: Churn, Lifetime Value, CAC/LTV, Monthly Recurring Revenue
  • Customer Satisfaction: Net Promoter Score, Product Engagement
  • Ecosystem Engagement metrics: Data Points & Participants
  • Team value metrics: Team Engagement Score

About you

You’ll need to be confident enough to put forward your ideas and why you think they are valuable in an environment that places strong weight on it’s value of being “Forthright and Frank”.

You’ll need to have led in an organisation or independent cross functional team, and loved the ability to have an influence plus get your hands dirty doing the work. You’ll be innovative, flexible and be motivated by driving business results via delivery of great customer experiences.

You’ll be curious about our Ways of Working but excited and up for the challenge. You can read about them in our Employee Handbook, Nuts & Bolts:

Your character traits should include being:

  • Deeply empathetic
  • Self confident with strong beliefs, loosely held
  • Self aware
  • Comfortable showing vulnerability
  • Supportive of collective effort and winning as a team
  • Keen to contribute and wanting others to contribute to things that would not normally be part of typical GM remit - you’ll never hear: “stay in your lane!”


There’s more to working at EstimateOne than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve.

The successful candidate in this role will be offered a competitive salary and Employee Share Plan.

We offer flexible working, the ability to WFH, parental leave, volunteer leave and 5 days of paid entrepreneurial leave each year, so your own side hustles can come to life.

Each year you’ll get $5k to put towards your own professional development, in any way that will help you grow your career. We also match NFP donations 2:1 - to name a few!

The process

If you’re interested in joining our team, apply with your CV and a bit about why you think you’d be a good fit. We’ll organise a time to catch up with our Executive Team including our Chief Customer and Commercial Officer Natalie Feehan, CEO Chris Dobbyn, Chief People Officer James Law, Chief Strategy Officer Dan Clifton, Chief Technology Officer Mark Grebler, one of our Founders and Non-Executive Directors Andrew Ritchie and the two other GMs who do a similar role Melanie Bull and Zaiga Finnis. If we seem to be a good match for each other, we’ll send you a letter of offer!