People & Culture Business Partner Manager at THE ICONIC

People & Culture, Sydney CBD sydney
Posted a month ago

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience. We DREAM BIG through collaboration and innovation, and are supported to bring incredible ideas to life. We believe in making a positive difference by bringing on the future of shopping to our customers through the power of fashion, sports, home and beauty.   

Join our dynamic People & Culture team as seasoned People & Culture Business Partner Manager, reporting to the Regional P&C Director. As a P&C Business Partner Manager, you will be instrumental in aligning the P&C Strategy, business objectives with employees and management in designated areas to support the success of our brand. This role involves serving as a strategic advisor to leaders across the business on human resources-related issues, acting as an employee champion and change agent, and proactively assessing and anticipating HR-related needs. Your strategic and hands-on approach will help deliver value-add services to leaders and employees that reflects the business objectives.

About the role

  • Provide strategic direction to senior leaders and implement best practice P&C initiatives.
  • Support leaders in implementing strategies that boost employee engagement and productivity.
  • Lead, coach, and develop a team of two P&C Business Partners, fostering a supportive and high-performing environment.
  • Lead the execution of employee engagement surveys, analyse results, and implement changes to enhance the employee experience.
  • Oversee the P&C Business Partners in the rollout of engagement initiatives and ensure alignment with overall business goals.
  • Act as a mediator and advisor in employee relations, resolving conflicts effectively.
  • Provide coaching to managers on handling employee relations issues and ensure consistent application of company policies.
  • Mentor and oversee the P&C Business Partners in handling day-to-day employee relations and complex cases.
  • Identify training needs in collaboration with the Organisational Development team.
  • Develop and implement training programs to enhance employee skills and professional growth.
  • Monitor and analyse HR metrics to identify trends and provide data-driven insights.
  • Work closely with the People Experience team to deliver effective HR services.
  • Provide leadership in crisis management and complex HR issues.

What Success Looks like…

  • Proven experience as a Senior HR Business Partner or HR Manager, with a minimum of 5 years in a leadership position within HR.
  • Strong understanding and experience with Australian employment law, awards, and agreements.
  • Strong ability to build effective relationships with people at all levels of the organisation.
  • Outstanding communication skills, both verbal and written.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Proven ability to work independently as well as part of a collaborative team.
  • Demonstrable experience with HR metrics and data-driven decision-making.
  • Excellent active listening, negotiation, and presentation skills.
  • Thorough understanding of HR best practices, employment laws, and regulations.
  • Strong leadership skills with a proactive, results-oriented approach.
  • Passion for building and optimising HR processes.
  • Ability to manage and motivate a small team.
  • Experience in culture and engagement, organisational design and leadership and capability development.
  • Ability to influence, and coach leaders and have experience developing and leading organisational change initiatives.
  • Be adaptable and comfortable with ambiguity.
  • Be a creative problem-solver. You are curious about people and organisational issues that help you drive creative solutions.


From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

  • The learning  collective. Get your knowledge fixed with our learning days, hackathons and access to online learning tools.
  • Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales.
  • Wellbeing. Access to our discounted gym memberships and wellbeing programs.
  • People  first. Access to our Employee Assistance Program for you and your family.
  • Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
  • Furry friend. We are a dog friendly office for anyone who wants to bring their fur baby to work.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]