Specialist, Business Support at Pin Payments

Customer Operations, Permanent Full-time, Perth perth support full-time
Posted 26 days ago

We're Checkout.com

We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises — like Samsung, Deliveroo and Adidas — launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We liberate smart, passionate people to collaborate, innovate and do their best work — faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.

Build tomorrow, today.

We're Pin Payments (acquired by Checkout.com)

Pin Payments is an intentionally simple yet versatile payments solution for micro and small businesses with a need to take card payments online.

We’re building the systems that small businesses need to participate in the future of web and mobile commerce. We pride ourselves on accessibility, excellent customer service and clear communication.

Pin Payments is actively looking for a highly driven Business Support Specialist to support the Underwriting and Compliance teams in regards to new and existing customers’ questions around non-product related queries, including risk, compliance & credit-related tickets.

About the Role

  • The Business Support Specialist will act as a front-line to ensure that our customers’ queries are handled and solved in an effective and timely manner.
  • In this role you will be closely collaborating with cross-functional teams and contributing to the improvement of internal processes.
  • This is a unique opportunity to demonstrate your talent in exciting challenges and build a successful career path as we are currently taking our product to the next level.
  • The ideal candidate must be tech-savvy and customer-oriented with eager to join an entrepreneurial, high-pace environment and take part in our little revolution. 
  • Key Responsibilities

  • Respond to customers’ non-technical/product related enquiries in a service-desk environment (non-shift)
  • Provide relevant information to the Risk & Compliance team to facilitate decision making
  • Manage communications with the customers
  • Action updates to account information/settings, bank account details and charge limit increases
  • Investigate customer activities and report accordingly to the Risk & Compliance team.
  • Advise management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
  • About You

  • Degree educated or equivalent
  • Solid analytical and problem-solving skills and ability to deliver practical solutions
  • Excellent communication skills and ability to build/maintain a strong working relationship
  • Excellent ability to self-prioritize and time-box tasks without guidance
  • Excellent written and verbal communication. Fluency in English is mandatory
  • Right to work in Australia
  • What we stand for

    At Checkout.com, everything starts with our values, including the experience we offer our people.

    We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

    We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

    We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

    Want to see us in action?

    Take a peek inside here.

    More about Checkout.com
    We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recent Series C valuing us at $15 billion.

    We believe in equal opportunities
    Checkout.com is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.