Implementation Specialist at Sine

Customer Success, Full-time, Adelaide, South Australia, Australia adelaide support full-time
Posted 23 days ago

At Sine, we build better human experiences. 

That’s what gets us moving every day — we thrive on helping the largest corporates through to the local school, around the world, find easier ways to streamline their workplace, through visitor, contractor, staff and asset management.

As a team, we are committed to being a part of a mission that matters. Striving to develop innovative, industry-leading solutions to everyday workplace challenges. We want to make our customers’ operations safer, simpler and more secure. 

Sine has been rolled out to thousands of companies around the world and is used at locations such as schools, sports stadiums, offices, industrial, medical, retail and commercial facilities.

Sine is a part of Honeywell Connected Enterprise. Our head office is in Adelaide, South Australia and we have offices in Los Angeles, The Philippines and more to come!

As an Implementation Specialist at Sine, you’ll be at the forefront of our customer experience – implementing the Sine software for some of our biggest clients. As a subject matter expert of our product offering, you’ll work in partnership with sales, operations and product teams to assist with the implementation, configuration and onboarding of new clients to Sine!

What you'll do:

  • Work closely with new clients to implement Sine within their organisation
  • Assist our clients and partners to configure integrations with Sine and third-party products / platforms
  • Lead training and on-boarding sessions for clients online and/or in person
  • Maintain a deep and current understanding of Sine’s products
  • Handle technical escalations from our customer support team, provide feedback and coaching
  • Assist with the maintenance of current technical resources
  • Work collaboratively with the product team to think outside the box and meet complex customer requirements
  • Translate the technical into simple for non-technical users
  • Identify additional customer needs and direct them to the appropriate Sine solutions
  • Communicate and feedback to the wider business (including sales, product and support teams) throughout the implementation cycle
  • What you'll need:

  • 2+ years of experience in a customer facing technical support or implementation role with a software focus
  • Experience training clients on software or services both virtually and in person
  • A technical aptitude and ability to maintain a deep product understanding
  • A high-level of customer focus and exceptional task management
  • Excellent client relationship and stakeholder management skills
  • The ability to communicate clearly and timely
  • Experience in the B2B SaaS Industry highly regarded 
  • Experience using CRM / Customer engagement tools such as Intercom, Pipedrive, Salesforce, Zendesk
  • A bachelor's degree in Computer Science, IT, a technical discipline or equivalent work experience
  • Why work for us?

    We are now a Honeywell company (Fortune 100) and our growth is accelerating fast. You’ll have the opportunity to play a key part in our global growth!

    SineHQ is in Adelaide, and as a part of Honeywell we have offices in every capital city around Australia (not to mention all over the world!). 

    We’re a diverse team who love working hard on a company we believe in. We believe that everyone should love coming to work – there’s lots to do, interesting problems to solve and we all have fun along the way.

    Join us for Friday lunches at the pub, weekly team drinks, Monday Yoga in the park and lots more!

    We encourage innovation and creativity. We understand there’s more than one way to do things and encourage you to come up with new ideas and approaches.

    Value work-life balance? So do we! Our office hours are Monday to Friday, 9-5 and we offer the flexibility to work remotely, balanced with individual and business needs.

    If you’re looking for a great working culture at a company building a cool product in the cloud - please apply!