Senior Solution Architect at Deputy

Customer Success Management, Full Time, Melbourne melbourne remote support full-time
Description
Posted 23 days ago

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

We have a hybrid working or remote environment at Deputy. We do have an office in Melbourne, should you wish to use it.

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

As a Solution Architect, you will act as a technical resource to help our sales team qualify and close new business. You will assist in driving the pre-sales process while also being an advocate for the post-sales teams. You will report to the Director of Sales Engineering and Delivery Partnerships.

Key Responsiblities

  • Assist sales reps with technically qualifying new sales opportunities
  • Provide pre-sales engineering support to account teams and lead solution discovery discussions with our clients and partners
  • Build and deliver custom product demonstrations which focus on key business drivers and functional requirements for potential customers
  • Design custom Deputy solutions based on clients’ business priorities and technical capabilities
  • Work closely with Product, Compliance, and Support to ensure customer feedback is channelled appropriately
  • Work with Sales and CS functions to build and refine scalable business processes
  • Qualifications

  • World class communicator with excellent sales instincts
  • Experience selling software solutions into complex environments
  • Keen technical mind comfortable writing scripts in at least one programming language
  • Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
  • 5+ years in Sales/Partner Engineering or Solutions Consulting role 
  • Workforce Management experience is a big plus



  • Employee Perks
    - Share Options
    - Paternity/Maternity Leave Policies
    - Personal Learning & Development Fund
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns

    Learn More About Deputy
    Deputy Linkedin Page 
    Deputy Instagram
    The Bay Area's Top Workplaces
    Open the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, Deputy 
    International Shift Worker Sunday
    Customer Story - Honest Burgers: from inflexible all-in-one to Deputy’s best of breed flexibility
    Best Employee Scheduling Software 2023 (Forbes Advisor)
    Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO
    Customer Reviews - GetApp and G2Crowd

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

    #LI-Remote