Business Analyst at ROLLER Software

Information Technology and Services, Remote, Melbourne, Victoria, Australia melbourne remote analytics
Posted 14 days ago


ROLLER is a global software-as-a-service company, designed to help businesses in the leisure and attractions industry operate more efficiently, more effectively, and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers and more. We are a fast growing global company, with customers in over 30 countries, in a wide array of industries, ranging from theme parks, museums, zoos, trampoline parks, water parks, aquariums, wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 60+ highly energetic, driven, intelligent, and humble professionals, all contributing to helping build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way to becoming a global success story. But most of all, we love what we do... and we are looking for like minded people to join us on this amazing journey!

Position Summary

We’re seeking an experienced Business Analyst to join our high performing team to lead and evolve our guest experiences. Reporting to the Chief Product Officer, you’ll be working to drive the product vision through continuous improvement of existing products and development of new solutions which meet the defined business objectives while driving and building relationships.

You’re passionate about enhancing the customer experience! Skilled at obtaining and interpreting both qualitative and quantitative data, you apply an informed analytical approach to develop and produce strategic customer centric solutions and communicate your rationale in a clear and compelling way.

You can demonstrate the ability to deliver on the high level product roadmap and collaborate with design and development to ensure that the team is aligned and motivated to deliver the product vision. You thrive on understanding the details, directly analysing and creating detailed requirements that are well articulated and thorough. Finally you have a sense of urgency for reaching goals and key deliverables, while also bringing new ideas and enthusiasm to ROLLER.

Desired Skills & Experience!

  • 3+ years of experience in digital product management with a demonstrated success defining and launching products
  • An inventive mind for complex problem-solving, using a customer-focused approach
  • Demonstrated experience to prioritise competing requirements/deliverables and clearly articulate rationale for decisions
  • Excellent understanding of what makes web and mobile applications engaging
  • Analytical and data informed approach (both qualitative and quantitative) with the ability to turn insights into actions
  • Proven experience of user research including formal and informal customer interviews, deriving qualitative insights
  • Produce and own the deliverables required to facilitate a customer experience journey all the way to deploying features to market and measuring their success
  • Excellent written and verbal communication skills to collaborate across the business
  • Demonstrated experience in eCommerce and consumer purchasing behaviour
  • SaaS experience preferred but not essential


  • You get to work on an exciting product, in a fun, high growth industry, that clients really love - check our Capterra and G2 reviews
  • Work from home allowance
  • Regular events, fun social sessions and a full employee assistance program to actively support our team's health and wellbeing
  • Work with a driven, fun and switched on team that works and plays hard
  • Genuine career growth opportunities as we continue to expand