Medical Receptionist at Seer Medical

Hospital & Health Care, Administrative, Full-time, Melbourne, Victoria, Australia melbourne full-time
Description
Posted 11 days ago

About Us

Seer Medical is a Melbourne-based med-tech company with an ambitious agenda to challenge the status quo of how healthcare is delivered. Through award-winning medical devices, mobile apps and software solutions combined with an extensive research and development program, we are shifting the patient center of care from the hospital to the home.

Our mission is to empower patients and their doctors by creating new care pathways that are entirely free from the inefficiencies of bricks and mortar institutions. Building on our expertise in epilepsy, we are creating end-to-end systems that give people control over their health and put them on a path to better medical outcomes.

With a strong team, Seer Medical will be the global technology leader in home monitoring across neurological, sleep, and cardiac conditions by 2026.

About The Role

As we continue to grow and expand, we have an exciting opportunity for a Medical Receptionist to join our Clinical team. You will be primarily responsible for providing medical reception duties to support our clinics across Australia, with a high degree of patient contact required both in person and on the phone, as well as the coordination of relevant medical resources. There will also be the opportunity to have input into other areas of the business, in particular assisting our Office Manager with operational and administrative tasks as required. As such we are looking for a motivated, well organised person who has a passion for helping build a company to revolutionise care for patients suffering from neurological conditions.

Responsibilities

  • Ensure a seamless patient journey, from the moment they walk in, to the moment they walk out.
  • Act as the first point of contact for all phone calls and patients, ensuring a welcoming and warm first impression.
  • Assist directing calls to different areas of the business.
  • Ensure high levels of internal processes, communication and data integrity are maintained.
  • Pro-actively provide essential office and administrative support to the Clinical team.
  • Ensure patient confidentiality.
  • Support Office Manager by assisting with other administrative tasks as required.

About You

  • Administration qualifications and/or experience in a similar receptionist role, preferably in a medical environment.
  • Excellent customer service skills, with experience in handling a high volume of calls an advantage.
  • A team player, able to work in a collaborative way.
  • Have sensitivity, empathy and diplomacy.
  • Ability to think on your feet and act proactively.
  • Attention to detail combined with the capacity to multi-task and prioritise
  • Possess great written and verbal communication skills.
  • Commitment to personal learning, development and improvement in pursuit of own performance objectives and those of the team and organisation.
  • Working knowledge of Google Docs, Microsoft Office, Trello will be an advantage.

What We Offer

  • An opportunity to work with the best of the best solving life changing problems
  • Working in an inclusive environment that promotes diversity.
  • Joining a dynamic company at a time of major growth and international expansion.
  • Good professional development and career growth
  • A competitive salary