IT Systems Support Officer at Hipages

Finance & Operations, Sydney sydney support finance
Posted a month ago

Our Story:

We’re hipages, Australia's largest online tradie marketplace.

hipages provides a better, smarter way to connect tradies and consumers and get the job done well.

Our purpose is to make home improvement effortlessly efficient, creating happier homes. We build technology that solves the frictions of an industry ready for optimisation and are on a mission to bring simplicity, trust and create a seamless experience for our tradies and homeowners.

To date, over two million Australians have changed the way they find, hire and manage trusted tradies to get a job done around their home by using hipages. Our team thrives on bringing simplicity and trust to the tradie/consumer experience.

hipages. Change the way you tradie!

Your Opportunity:

As an IT Systems Support Officer for hipages, you will be responsible for providing support across all hipages’ internal Operational systems and infrastructure (excluding product-related technologies) to ensure safe and efficient operations. This hands-on role will include providing day-to-day helpdesk user support and troubleshooting, as well as managing other IT Operations tasks such as patch management, telephony platform support, hardware and software maintenance, and new system implementations or upgrades.

Key Responsibilities:

  • Provision of Level 1 and 2 Helpdesk support to our staff across multiple sites in accordance with service standards.
  • Providing day to day technical support to the internal users via phone, email, remote access, in-person, and through the Freshdesk IT ticketing system.
  • Ensure reported requests are logged via the IT ticketing system, implement corrective action and follow up escalated issues to ensure a successful resolution is achieved.
  • Conduct remote and in-person troubleshooting across reported general IT issues involving hardware, software, networks, peripherals and provide assistance to users with applications in the Google Workspace suite. 
  • Identifying and problem-solving operational and functional issues affecting the successful operation and use of core business systems and integration services. 
  • Work with others in ITOps to ensure the network, physical and virtual IT infrastructure, systems and services are implemented, administered, maintained and upgraded in order to meet the requirements of the business
  • The successful candidate would be required to work after hours including providing weekend support ad-hoc based on business needs. 

You bring:

You are someone who adjusts your communication style based on your audience and is able to get your message across clearly and succinctly. You have the ability to communicate in a positive and customer focused, friendly manner. You have very high attention to detail, thrive in a fast paced environment which in turn requires you to be highly organised and self-motivated. You are committed to delivering high quality work and are accountable for delivering results.

Your CV:

  • A minimum 2 years’ experience as a Level 2 Support Engineer.
  • An understanding of ITIL fundamentals.
  • Hands-on experience with Windows and Mac environments.
  • Experience in Windows Server, Active Directory & Group Policies.
  • Excellent knowledge of Google Workspace applications.
  • Sound knowledge of common networking practices including cabling, IP addressing and troubleshooting.
  • Knowledge of the Cisco Meraki platform.
  • Online Meetings and Meeting rooms management, preferably Zoom environment.
  • Advanced knowledge of ticketing systems, FreshService exposure is highly regarded.
  • Demonstrated depth of technical understanding and knowledge of PC hardware/software in networked corporate based environments, peripherals, PC operating systems and a range of application software.
  • Experience conducting root cause analysis as part of the incident postmortem process, including written report out of results and recommendations.

Why join the hipages family?

Our team members really are at the forefront of our business and we empower our team to have a voice, make a difference, help lead the business forward and keep hipages one of the best places to work in Australia. A dedicated high performance team, huge investment in your career development, superior employee benefits and participation within our Employee Share Program are just some of the many reasons to join us, not to mention the free brekkie and the most amazing office in Australia, located in the heart of Sydney CBD!

What you can expect:

At hipages, no two days are the same and our pace is fast! Interesting, meaningful and challenging work within our diverse and inclusive ‘one team’ culture will have you leaping out of bed in the morning.  We regularly refer to our company values to guide our behaviours and empower our team to feel free to be themselves so they can unleash their maximum potential. We are down-to-earth people who genuinely work together as a team to "make it happen".  This is hipages' DNA.

We also love celebrating -  everything! Birthdays, babies, big wins, little wins and anything in between; our company celebration events are legendary! Check out our Instagram #hipagesteam to get the picture.  

Does this sound like the place you belong? Welcome home.

hipages. Change the way you career!