Payments Solution Officer at Brighte

Customer Solutions, Full Time, Permanent, Sydney, NSW sydney full-time
Posted a month ago

Brighter Together

At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market. 

We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high-performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breathe Brighte’s values, have a read below.

Customer service is a key focus within the collections team at Brighte, known as Payment Solutions and we are seeking an experienced Payment Solutions Officer who will always strive to deliver an excellent outcome for our customers and the business.

Reporting to the Payments Solutions Manager, you will be responsible for the implementation of Brighte’s strategy for resolving overdue accounts in our fast paced and results driven team.

What You'll Do

  • Manage inbound and outbound phone-based/email enquiry collections calls& tickets regarding payment issues, process customer requests, process and review account adjustments, resolve client discrepancies and short payment dishonours
  • Identify reasons for customer arrears and negotiate resolutions-
  • including payment arrangements or hardship
  • Identify warning triggers from customers who may be in a position of financial difficulty or indicating cash flow issues, and address these in accordance with regulatory obligations
  • Responsible for monitoring and maintaining assigned accounts-
  • Customer calls, account adjustments, small balance write off,
  • customer reconciliations and processing credit memos
  • Achieve designated performance benchmarks in line with
  • company expectations
  • Portfolio reporting to management including weekly reporting and adhoc reporting as required
  • Provide a center of excellence in relation to all matters credit and
  • collections related
  • Perform other assigned tasks and duties necessary to support the Credit Department
  • Enlist the efforts of senior management when necessary to
  • accelerate the collection process
  • Establish and maintain effective and cooperative working
  • relationships with senior management, sales team and vendors
  • Participate in training and regular ongoing coaching and support
  • Who You Are

  • Have high integrity and strong judgement ensuring our customer’s privacy is always protected
  • A quick learner who is able to develop sound knowledge of Brighte’s products, our policies and relevant legislation
  • High level of problem solving, dispute resolution and negotiation skills
  • A team player with excellent written and verbal communication and interpersonal skills  
  • Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs
  • Professional customer service experience with both internal and external clients
  • Able to build and maintain strong, long-lasting customer relationships
  • A forward thinker who actively seeks opportunities and proposes
  • continuous process improvement solutions
  • Able to work autonomously with strong attention to detail
  • Aligned to Brighte’s Values which are Deserve the Customer, Brighter Together, Call the Ball, Be Human and Think Big Stay Green
  • Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Counter-Terrorism Financing Act and Privacy Act; and National Consumer Credit Protection Act
  • Strong computer skills. Prior experience with FinPower a bonus
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. 
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • Nutritious food. A well-stocked pantry including free breakfast, daily fresh fruit, espresso coffee, yoghurt, Tim Tams and many more snacks to make work feel a little more like home. We've also got kombucha, beer, and wine on tap.
  • End-of-Trip Facilities. Cycle in to work, lock up your wheels, and have a shower in our end of trip facilities with towel service and hair dryers.
  • We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products. 

    We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.