Technical Support Engineer - Kubernetes Shield at Atlassian

Engineering, Full Time, Sydney, Australia sydney support engineering full-time
Posted 22 days ago

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Enjoy helping smart people overcome their technical issues? Get on board Technical Support Engineer (Shield) in Atlassian’s Compute & Orchestration group.
As a Shield, you’ll support Atlassian developers that deploy and operate their services on our Kubernetes clusters. You’ll respond to queries that require a wide breadth of knowledge across many systems, tech stacks and AWS infrastructure. You’ll be the voice of the customer within our group, representing their needs. You’ll also be analysing trends in user queries to help reduce support load on the team, running projects to reduce this load, contributing to services and utilities sought at automating away repetitive work. We’ll also see you engaged with self-serve training opportunities to help our users gain deeper understanding of our available capabilities.

On your first day, you’ll have experience in:

  • Providing support to a technical user base
  • Linux system/AWS administration
  • Familiarity with Kubernetes
  • Contributing towards or developing resources to reduce toil
  • We’d be super excited if you have any of the following:

  • Experience in incident management,
  • Building and maintaining infrastructure in a cloud provider (e.g. AWS).
  • Software development skills across a variety of tech stacks.
  • Knowledge of and experience with DevOps practice and philosophy.
  • More about our team
    Recently formed, the Compute and Orchestration group provide managed kubernetes clusters to service teams and organisations at Atlassian. Additionally, there is a sister team providing AWS accounts to Atlassian where a managed kubernetes or micros solution is not yet viable. We are seeing significant growth in Atlassian service teams using our orchestration platforms, namely Bitbucket, Observability and Build and Deploy. As a platform our customers are expecting their services to be available for deployment and management in a fast and reliable manner.
    We follow modern development best-practices and apply these to our operational work. We often find ourselves inventing new approaches not seen elsewhere to meet the constantly evolving platform needs of Atlassian developers, and much of our work goes into scaling our systems to keep pace with Atlassian’s own growth. We explicitly set time aside for innovation and experimentation, and are always on the lookout for new technologies or tooling to help us achieve our goals.
    We also consult as domain specialists to our developers to help them embrace best practices in their platform usage, whilst aiming to provide education in the finer points and extensibility of our platform.
    Our teams aim to have empower our users, reduce down the operational cost of providing viable platforms, and reducing friction for our users and their services throughout Atlassian. If those goals are shared by yourself, we have a team for you.

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

    All your information will be kept confidential according to EEO guidelines.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.