Senior Product Designer at Shippit

Design, Full-time, Sydney sydney design product full-time
Posted a month ago

Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a growing industry that needs some love and attention.

The role of the Senior Product Designer is to be an advocate for the customer/user and work with PMs and Engineers on delivering thoughtful user experiences and well crafted designs.  

You will organise and lead the team in customer empathy, experimentation, service and product design delivery. Deliver a strong vision in collaboration with the triad that defines the product roadmap, goals and experience.

Develop detailed and appropriate experiments for evaluative research that translates into well-mapped product and service experiences.

What will I do?

  • Gain deep customer empathy and map out the users journey
  • Form a compelling JTBD that rallies the team forward towards step-changing how we build products
  • Working within the squad, provide detailed designs that deliver on a roadmap
  • Advocate for the customer/user needs when collaborating with engineers, PMs and other members of the product team.
  • What are we looking for?

  •  Lived in-house product design experience
  • Shown experience in using customer kindness to influence product decisions
  • Good UI sensibilities and interaction design experience
  • Hands-on experience in leading research and identifying impactful insights
  • Experience in experimentation or metrics of successEager to promote culture of design thinking/practices within the organisation
  • We’re on a mission that needs the right humans to help make ship happen!

    Our core values haven’t changed since launch, and we adopt and celebrate these values in our day-to-day. We love to push the envelope to break though old norms, make good sh*t taking passion and pride in our work, have a laugh through the good and challenging times and, we are good humans - we have heart and want to improve the world we live in whilst having fun along the way.

    We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #8 in Linkedin’s Hottest Startups to work at in 2020. We have a high-performance culture, everyone can make a difference, together we make great ship happen.

    We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, parental leave and so much more!

    “We are a 2021 Circle Back Initiative Employer – we commit to responding to every applicant”