QA Engineer (CX) at Ento

Tech, Full-time, Melbourne melbourne engineering full-time
Posted 25 days ago

Join us as a QA Engineer (CX) to help, filter and resolve our service requests, helping to free up time for our Engineers!  Acting as the bridge between our support and engineering teams, you will investigate, repeat and build bug reports, solving where you can!

About us

Ento is a Melbourne based SaaS start-up building a workforce success platform that enables enterprises to automate, engage, optimise and succeed with their large shift-based workforces. 

The industry we exist in is inherently complex but the market demands simplicity. Our product team thrives on this challenge by balancing flexibility and power with speed and beauty.

Our approach to flexible work 

We have the option to work a compressed fortnight. This means that we work slightly longer days (8.4 hours) over nine days so that every second Friday is an RDO. That’s right - three day weekend every other week!

If you love your home setup, you can work from home at least 50% of the time. You’ll always have a desk in our office, but outside of two days each week (team day & Ento day) you’ll be free to work from home should you wish. 

Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing! We’re all about that. We have core hours where the whole team is working, we aim to have our meetings during this time so the rest can be focus time, but outside of that you can start and finish when you please. 

We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will! 

About you

Innovative by nature, you enjoy optimising processes that help you proactively enable the team to achieve more faster. Passionate about quality, you look for ways to drive continuous improvement within agile product and delivery teams. 

Keeping the customer front of mind, your input will help the team deliver a high value, business critical product that improves the lives of thousands of people every day.

If this sounds like you, we’d love to hear from you!

What you'll do

  • Reviewing and resolving service requests (ad hocs) where possible
  • Reviewing support requests for quality, reproducing and pushing back where necessary
  • Work closely with the rest of the customer support and engineering team to proactively plan quality each sprint, ensuring work is testable 
  • Complete manual testing of release candidates in preparation for releases
  • Support the migration of manual tests to automated tests
  • Automate where possible, to increase automation capability and team throughput
  • Create comprehensive regression testing plans
  • Participate in daily stand-ups, feature demos and code reviews
  • Facilitate daily releases
  • Work with the engineering team to isolate and reproduce defects across all parts of the system
  • Maintain Ento’s regression test library, making sure it’s up to date
  • Contribute to continual improvement of the release and development process!
  • Your background

  • Professional experience testing software, ideally modern web-based software 
  • Experience automating regression testing across back end, API, front end and apps
  • Experience running manual tests using testing management tools
  • Experience writing automated test cases
  • You have a customer/user centric approach to solving problems and understand how software fits into a business
  • Demonstrated experience (formal or informal) with coding and the ability to pick up other tools quickly
  • You’ve worked as a QA in an agile TDD / BDD environment and have the ability to balance time restraints and quality concerns to prioritise your workload
  • Strong interpersonal skills. You communicate technical details articulately - simplifying complexity and can get others on board with changes and new processes. 
  • What's on offer

  • You’ll be working as a true partner to our customer support teams and engineers, delivering software that is used by thousands of people every day
  • Interesting work and a great team! You’ll be part of a team delivering modern, scalable and performant, high value, business critical software
  • Professional development opportunities - including an individual dedicated budget for courses, conferences and learning to support your growth
  • Handy distance to trams, trains, cafes and the gym - but why would you want to go anywhere when we’ve got ping pong, a pool table and drinks on a Friday!?