Customer Support Specialist at Tyro

Customer Support, Full-time, Brisbane, QLD brisbane support full-time
Description
Posted a month ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

What kind of environment is it?
Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing excellent quality customer support for almost 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality pretty seriously. It's an environment that changes constantly, and we need to be able to adapt to new circumstances.

What are the challenges?
Tyro Customer Support offers 24/7 call availability, year-round. Team members currently needed for day shift. Tyro pairs with over 275+ Point of Sale and PMS solutions so there are always new challenges to overcome.

What you'll be doing:

  • Answer all incoming calls in a professional and efficient manner
  • Troubleshooting issues with terminals (Level 1 support).
  • Case handling including change requests, complaints and general enquiries
  • Maintenance and creation of articles in the Knowledge Base
  • Escalating appropriate issues to Second Level Support
  • What we're looking for:

  • Experience working in a call center
  • Has excellent communication skills
  • Strives for continual improvement
  • Does the right thing for the right reason
  • Wants to make a positive difference
  • Takes ownership and strives for resolution
  • Even better if you also have:

  • Basic Windows/iOS operation
  • Basic networking knowledge (home and small business)
  • Incident management and conflict resolution
  • Culture and Perks
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.


    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.


    Privacy and Submitting your Application
    By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.