IT Support Administrator at Catapult Sports

IT, Melbourne, Australia melbourne support
Posted 16 days ago

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.


Catapult Sports seeks a driven and responsible IT Support Administrator reporting to the IT & CloudOps Engineer. This individual will be responsible for troubleshooting and support of IT Systems and Infrastructure for Catapult Sports and is based out of Melbourne, Australia.  This role includes: Desktop Support, Operating Systems Administration (Windows and Linux), Telephone Systems, Cloud Services Account Administration, and networking components (WAN & LAN).


As a knowledgeable Desktop Support Administrator with skills and experience in Operating Systems and Networking you will need to effectively assist our distributed IT organization with the following:

  • Management and support of Catapult Sports Infrastructure; primary focus on Melbourne, Australia office, remote offices and employees while on business travel
  • Assist end users with any desktop related issues that arise on a daily basis
  • Provide support of office(s) WAN & LAN with the ability to be available on weekends, off hours and when emergencies arise
  • Administers network accounts, security groups, permissions, troubleshooting access for domains and cloud services
  • Configuration and setup of systems for new employees and servers for various departments
  • Ability to effectively form and manage external vendor relations
  • Effectively handle any escalations for issues in your area of responsibility. 
  • Administration of G-Suite and Office 365 productivity environments and email
  • End-user computer hardware and software purchasing, inventory, troubleshooting and repair, software support and research
  • Laptop builds/rebuilds for existing and new hires; Archiving terminated employee data in secure company location
  • VPN Connectivity
  • Mobile device connectivity support
  • Printers and Print services
  • Provides security key FOBs to employees and guests
  • Involved in cube and office build outs, involving both high voltage (power) and low voltage (data/voice) cabling and Moves/Adds/Changes/Relocations
  • Workstation setup for new users
  • Inventory and Help Desk ticket tracking 


Technical Skills & Experience (Required)

  • Experience managing Windows, OS X, and Linux OSs (Desktop & Server)
  • Office 365 and G-Suite administration experience
  • Extensive knowledge of PCs, Laptops, Storage Subsystems, Networking Components
  • Excellent troubleshooting skills in a network environment
  • Demonstrable skills in creating sound solutions to issues affecting the IT organization

Technical Skills & Experience (Desired)

  • VOIP and/or FreePBX
  • VMWare ESXi 

Education & Certifications

  • AS or BS degree in a technology discipline or equivalent experience
  • Microsoft MCSE and CompTIA Networking+, Cisco CCET, CCNA or equivalent experience

Skills and Personal Attributes

The ideal candidate will possess the following:

  • Ability to work diligently under minimal supervision to achieve agreed upon objectives and priorities (results orientated).
  • Systematic thinker and consistent approach to problem investigation and problem solving
  • Composure along with the ability to react quickly during crisis (e.g. Network Down)
  • A strong drive to continually improve overall reliability, integrity and performance
  • Ability to work effectively in a distributed team orientated environment
  • Ability to build & maintain relationships with Stake Holders 
  • Ability to keep IT management aware of and up to date on site issues
  • Ability to quickly learn new skills 


  • We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
  • We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
  • Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
  • We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people that fit into our team culture, those who actively contribute and individuals who are excited about what they do. 

In order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply.

  • We want you to love where you work. We have great office spaces located around the world with state of the art equipment. Be aware, we have very competitive table tennis games in a couple offices so be prepared to play and have fun.  
  • We work with elite sports teams. Why wait until the weekend to be involved with your favorite sports teams? Every day you can make an impact with our clients who are some of the most elite teams in the world.