Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.
Do you get excited by the challenge of scaling a fast-growing company through strong analytics and business acumen? Using your technical creativity and skills, you will investigate the challenges and decision points Atlassian has in scaling its solutions to 100 million users! We’re growing quickly, so you'll need to be a fast learner of innovative approaches and technologies. You'll be an excellent fit for this role if you have a strong business sense, are an effective communicator and influencer, and possess excellent analytic capabilities.
In this role, you are the customer champion, a trusted partner with Product & Engineering teams, and an advisor to our Support Operations teams helping scale the business through customer success! You'll be part analyst, part scale product manager, and part program manager.
The Service Enablement Team at Atlassian is responsible for ensuring that we build products that our customers love, by providing our Product and Engineering teams with insights from what our customers are telling us in our support channels.
More about our team:
The Service Enablement team exists within our Customer Success and Support Organisation, the team works alongside Product Managers and Development Managers during product planning rollout, to prevent friction and prepare customer facing teams to give the best support experience possible. It is important that our team can communicate and advocate for the customer to the internal Atlassian teams.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.