SaaS Implementation Project Manager at Employment Hero

Information Technology and Services, Project Management, Full-time, Remote, Sydney, New South Wales, Australia sydney remote full-time
Description
Posted 29 days ago

Employment Hero is one of Australia's fastest-growing tech companies. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. Having expanded globally in late 2020 we will continue to grow rapidly in 2021 and beyond.

We believe in distributed employment and take a ‘Remote First’ approach with our team. We don’t mind if you live in Broome, Bendigo or Bondi, if you’ve got the skills for the role and the passion for our mission then we want to hear from you.

The Professional Services division is responsible for implementing the Employment Hero platform with customers, and our Project managers are responsible for ensuring timely and successful implementations with our larger customers.

As our Project Manager, you will be the primary contact point for customers during implementations which means you will be responsible for project time, cost, quality and customer satisfaction. You will work with specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers.

This role is challenging. Many of our customers are not experts in project management, technology or HR/Payroll, therefore you will need to be comfortable with managing many projects at any one time. Our platform and our business is constantly changing. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive positive outcomes.

Responsibilities

  • Manage the customer’s journey from the completion of sale to system go-live and business as usual
  • Manage customer communications
  • Ensure that issues are swiftly resolved
  • Work with other professional services team members (Payroll, HR, Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner
  • Effective and efficient utilisation of resources
  • Executing project management fundamentals and managing multiple projects at any one time
  • Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current
  • Constantly review and improve our delivery processes


Skills and Experience

  • Bachelor's degree; business or commerce related degree preferable
  • Project Management qualification desirable
  • Experience with HR and Payroll desirable
  • 3+ years project managing the delivery of SaaS implementations to small and medium sized business customers
  • 3+ years managing a portfolio of projects (up to 50 at any one time)
  • Process innovation and improvement
  • High level of written and verbal communication including stakeholder engagement and stakeholder management
  • Effective and efficient utilisation of resources
  • Strong time management and schedule management skills
  • Attention to detail with exceptional risk management skills


Benefits

  • Self, health, wealth, happiness programs
  • Remote-first and flexible working arrangements
  • Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it)
  • A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Continuing education / post-graduate assistance program
  • Virtual yoga classes
  • Weekly virtual happy-hour and social events to get to know your new colleagues
  • Quarterly & yearly team celebrations
  • Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!

**When COVID restrictions lift, for those who come to our Hub to work:

  • Friday drinks in our fancy in-office bar
  • Daily breakfast & lunch
  • Lunchtime personal training sessions

**When applying for this position, please fill out all of the application questions, thank you**