Yellow Canary is a rapidly growing Australian tech company looking for a Customer Success Lead with a customer centric and automation first mindset.
The role is flexible with remote working and time within our Sydney office (when not locked down).
The Yellow Canary platform calculates wages and superannuation in accordance with awards and enterprise agreements to ensure employees are paid correctly - an issue that is becoming increasingly topical for all employers and industries in Australia. You may have noticed news articles about wage theft? We help fix that and we’re just getting started.
We’re looking for a Customer Success Lead to help customers realise the value in their YC investment as a leader in our Customer Success team.
Reporting to the Head of Customer & Growth, you will be responsible for driving increased value, retention, customer satisfaction, and ultimately expansion of the YC footprint.
Your role will include:
WHAT WE DO
Industrial relations is complex. Automation is the smarter way to manage payroll compliance and verify employee entitlements. The Yellow Canary platform ingests payroll, timesheet and rostering data to calculate payment variances in line with awards, enterprise agreements and the superannuation guarantee.
The YC team was established in 2017 and we are growing rapidly, primarily based out of Sydney and surrounds. Our platform serves some of Australia's largest employers, enabling them to get their wages and employee entitlements right, quickly.
At YC, we're passionate about our products, innovating to do things better, and creating a work environment that values tenacity, respect, and a sense of fun. If that sounds good to you—then we hope you’ll join us!