Small Business Specialist at Xero

Small Business Sales & Development, Permanent, Melbourne, AU melbourne sales full-time
Description
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Here at Xero we are all about people and building beautiful experiences for our customers, we are a purpose driven company. This role is responsible for driving sales of Xero directly to prospective customers via outbound sales calls and inbound sales tickets while driving sales conversions from trial customers to Xero. But this in no ordinary sales role, we see this as a way that we make it easier for small businesses to grow through our #beautiful accounting platform, so they can focus on why they started their business in the first place. With us, you have a chance to have an impact on the lives of our new customers globally.

What you’ll do;

  • Monitor customers on a Xero trial and contact them via email or phone and offer assistance or answering queries to drive sales conversion
  • Manage all inbound sales calls and sales support tickets, responding to prospective customers driving sales conversion
  • Keep all information relating to sales tickets and trials in our CRM system up to date at all times
  • Ensure your knowledge of Xero features and functionality is kept up to date via Xero training
  • Deliver, promote and follow up webinars to prospective customers demonstrating the features of Xero to assist sales conversion
  • Attend Xero events and offer face-to-face support to small business customers and prospects
  • Identify new opportunities to drive trial pipeline and conversions
  • Collate and present customer and competitor insights back into the business
  • Handle enquiries regarding Xero events
  • Maintain productive relationships with key internal stakeholders (inc Customer Experience, Customer Success, Education, Marketing and Product)
  • What you’ll bring with you;

  • Ability to create a quick and strong rapport with customers
  • Loads of initiative, drive, sound judgement and the ability to self manage
  • Outstanding communication skills and an enthusiasm for building strong relationships
  • Ability to add value to a team
  • Excellent organisation and time management skills
  • Attention to detail and follow-up
  • Willingness to adapt to new processes and learn new skills
  • Diligence and commitment to following through and resolve problems
  • Passion and desire to make a difference
  • Accounting knowledge and SME business products would be a bonus
  • Experience in a sales role with proven ability to meet monthly sales targets
  • Previous work in a customer service or retail role, with a customer first mindset
  • Experience with computers and applications software, including CRM database skills
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.