Customer Control and Assurance Officer at Tyro

Operations, Full-time, 155 Clarence St, Sydney, NSW sydney full-time
Posted 26 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our almost 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

As a Customer Control and Assurance Officer you will be responsible for maintaining and developing an existing register of controls and assurances which ensures the Customer team meets its compliance obligations and mitigates risks. You will work alongside the Risk, Quality and Compliance team and stakeholders to analyse and report on effectiveness of current controls and work on improvement opportunities in process improvement projects.

Main Duties:

  • Take ownership of the Customer Control Register within the Customer team (Sales, Customer Success, Customer Support, Partnerships)
  • Perform a range of control related checks testing across a range of teams within Customer including Customer Support, Sales and Admin teams to ensure compliance obligations are being met and risks mitigated
  • Responsible for continuous improvement in the control space and stakeholder communication.
  • Establish and maintain close working relationships with key stakeholders, ensuring an appropriate level of risk and compliance support
  • Assist the business in adhering to Key Risk Indicators (KRIs) that enable effective monitoring of risks and early identification of potential issues
  • Produce basic reports and draw conclusions from existing reports to make suggestions & recommendations
  • Supporting Risk, Compliance and Quality lead in logging issues and incidents and ensuring action is taken on open incidents
  • Support Tyro's value of 'Wowing the Customer' by identifying new opportunities to improve operational excellence, productivity, business processes and service delivery, in conjunction with internal stakeholders
  • Drive risk management culture through the Customer team
  • Experience/Skills:

  • REQUIRED 2+ years in Contact Centres or Sales environments in financial services, preferably in Retail Banking
  • Preferable 1+ years experience Risk and Compliance in financial services
  • Preferable 1+ control testing experience
  • Desired Attributes:

  • Exceptional attention to detail
  • Thrives in a dynamic environment
  • Ability to prioritise competing demands and balance the needs of our staff, our customers and our business
  • Thrives in working in ambiguous environments and bringing structure to the chaos
  • Strong communicator and presenter – able to engage up to C-level executives
  • A solid understanding of risk and compliance obligations in frontline teams in financial services
  • Culture and Perks
    We offer some amazing employee benefits such as a generous learning & development budget for training for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, and are looking forward to hopefully welcoming back our social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 475 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

    Privacy and Submitting your Application
    By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy ( and Privacy Statement & Consent for Job Applicants ( and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.