Site Reliability Engineers - Incident Response at Waddle

Engineering, Permanent, Melbourne, AU melbourne engineering full-time
Posted 26 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

As a Site Reliability Engineer in the Reliability Connection team, you will also conduct and improve incident response and analysis workshops and provide training and education to the internal teams.  In your work, you’ll help teams deliver a great customer experience through a better understanding of the behavior and operation of their systems.

You’ll be joining a motivated and passionate team of experienced Engineers who work hard, take #ownership and  #challenge while enjoying a close, supportive, and social team environment. You’ll also be responsible for the development and maintenance of our incident response tools. You’ll work with .NET Core, React, Kubernetes, AWS and more. You will help automate and maintain our infrastructure and CI/CD pipelines with infrastructure-as-code solutions. 

What you'll do in the team:

  • Empower all Xero engineers to create more efficient, scalable and reliable applications for Xero's customers.
  • Support our product teams with advanced troubleshooting and techniques for identifying issues.
  • Help teams learn from incidents by facilitating incident reviews.
  • Improve on Xero's incident management and analysis tools to enable faster problem detection, recovery and learning.
  • Participate in Chaos Engineering and other Resilience activities.
  • Work towards participating in the SRE on-call rotation to help facilitate speedy incident resolution.
  • Develop and grow other Xero engineers through technical coaching and mentorship.
  • What you'll bring to Xero:

  • Experience with SRE, DevOps, SaaS development or have a passion to improve in these areas.
  • Preferably experience working as a reliability/chaos engineer and/or strong knowledge of SRE principles.
  • Ideally experience in an object-oriented programming language like C#, Java etc. or proficiency in scripting languages such as JavaScript, Python etc.
  • Preferably experience working with CI/CD pipelines and Infrastructure as Code.
  • Preferably experience working on-call and managing incidents.
  • The ability to engage, influence and build relationships with internal stakeholders.
  • An interest in conducting and improving incident response workshops and providing training to the internal product teams.
  • A passion for continuous learning and growth.

  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.