AtlasDesk Engineer at Atlassian

Workplace Technology (Legacy), Full Time, Sydney, Australia sydney engineering full-time
Posted 17 days ago

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Does learning technologies excite you? Are you passionate about resolving technical issues and driving process improvements? Would you like to work with different teams across the globe? If yes, then you must apply for the AtlasDesk Engineer role!

We’re on the lookout for a Service Desk Engineer who will be a part of our global Workplace Technology team. Primarily, you will be providing technical support and solutions to answer queries and requests from the entire organization. The AtlasDesk Engineers not only aim to deliver the best technical support on a day to day basis, but they also have the opportunity to think creatively and pitch their own ideas to drive process improvement initiatives.

In this role:

  • You get to learn new systems and technologies
  • You will resolve customer issues and requests
  • You will collaborate with your local and inter-geo teams
  • You are expected to contribute ideas to improve processes and automation initiatives
  • On your first day, we'll expect that:

  • You possess a healthy balance of technical ability and passion for customer service
  • You have great communication skills - knowing how to translate complex, technical ideas to non-technical people
  • You have over 3 years experience in a Service Desk or Technical Support role
  • You have initiative, thirst for learning and "can-do" attitude
  • You're experienced with tools such as: Google Apps/G Suite administration, Active Directory administration and Unix commands
  • You're proficient with problem solving and analyzing the root cause of an issue.
  • It's also great if:

  • You have experience writing documentations and guides for all global teams
  • You are able to coordinate two factor authentication systems
  • You are familiar with Ticketing Systems
  • You have a background in supporting Mac systems, use of GitHub and Atlassian products
  • You have experience with software provisioning
  • You have an exposure with software vendor management
  • More about our team

    We are growing rapidly so you will enjoy working in a fast-paced, fun environment with people on the same mission: support Atlassians changing the world. We take pride in playing as a team and contributing to the success of the company by supporting our most important asset: our people. We love to exchange data-driven ideas so we can hire more effectively, overcome barriers to opportunity, and continuously improve the experiences of our employees around the world. As a member of the AtlasDesk team, you'll spend time with a diverse group of team members who are just as motivated, hardworking, and creative as you are.

    More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

    All your information will be kept confidential according to EEO guidelines.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.