Have you found your true calling in childcare education and like the idea of contributing your knowledge of the industry to help shape software to better suit owners, educators and admins? Do you want to make education great but are tired of the tedious admin work that keeps you away from the things that really matter?
We’re growing our team and looking for a Customer Success Coordinator to be at the forefront of making a change to the industry and to help us maintain healthy relationships with our existing customers.
Who we are?
Xplor and QK Technologies have recently joined forces to become an international team of over 160 people hailing from offices in Melbourne, Brisbane and London. Being part of the TSG Group and their Education vertical, both our brands share the passion for education and innovative technology and want to support those who make it great.
Our product suite is changing education by helping childcare services and educators easily manage and automate all aspects of their operations, as well as by connecting parents with their children's well-being and growth.
What will I be doing as a Customer Success Coordinator?
Our Customer Success team helps our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, answering customer enquiries, and the following day to day tasks:
What would make me a good candidate?
We are looking for positive, self-motivated people that are eager to learn. We also look for the following attributes and experience in our Customer Success team members:
What it means to work for us
You get to be a part of redefining the education sector and have a chance to make a real impact every single day you come to work. Some of the other perks of working with us:
Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?
To start your application with us, please submit your CV and a cover letter and we will be in touch as soon as we can. Please include the word "makeedugreat" at the top of your cover letter so that we know you really took the time to read our job ad. Your contact is Stefan Welack.
Individuals seeking employment at our company are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Please also note that successful candidates will be required to obtain a Working With Children Check as part of their employment.