Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a complex beast and we’re not only enhancing the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a thriving industry that needs some love and attention.
The Lead Technical Support Engineer will be the technical interface to customers for resolution of escalations related to the use of the Shippit platform. You will be responsible for leading, developing, mentoring and auditing the quality control for the Technical Support Team (currently 9). Day-to-day you will be working to resolve root causes with help from the L3 Support / Engineering Team for issues, while following best practices and meeting customer expectations. You will also be required to assist with identifying patterns of issues and with technical documentation where necessary.
Our primary objective is to take care of our customers. We earn our customers’ trust by serving them in a reliable, timely, and helpful manner, by providing high quality service. Internally we mostly interact with Engineering/Professional Services/Account Management teams
We’re on a mission that needs the right humans to help make ship happen!
Our core values haven’t changed since launch, and we embrace and celebrate these values in our day-to-day. We love to push the envelope to break though old norms, make good sh*t taking passion and pride in our work, have a laugh through the good and challenging times and, we are good humans - we have heart and want to improve the world we live in whilst having fun along the way.
We’re a great place to work and we can back that up. Shippit’s been ranked as #8 in Linkedin’s Hottest Startups to work at in 2020. We have a high-performance culture, everyone can make a difference, together we make great ship happen.
We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, above industry-standard parental leave and so much more!