Hardship & Credit Management Officer at Brighte

Operations, Full Time, Permanent, Sydney, NSW sydney full-time
Description
Posted a month ago

Brighter Together

At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market. 

We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high-performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breathe Brighte’s values, have a read below.

This role exists within Brighte’s emerging energy business. A key part of the Brighte Energy Operations Team, you will have a chance to take a lead in this key process that ultimately will be fundamental to Brighte’s success in provide empathetic service and support to Brighte’s customers while managing its bad debt outcomes.

You will be key in ensuring that;
Brighte customers have access to Hardship program support.
be a key voice with regard to ensuring that Brighte Energy’s processes and systems allow for identification of potentially vulnerable customers across the customer life cycle.
manage a collection process to collect on Brighte’s behalf.
be able to meet business objective while also always meeting customer nee

You will be key in ensuring that:

  • Be key in ensuring that Brighte customers have access to Hardship program support.
  • Be a key voice with regard to ensuring that Brighte Energy’s processes and systems allow for identification of potentially vulnerable customers across the customer life cycle.
  • Manage a collection process to collect on Brighte’s behalf.
  • Be able to meet business objective while also always meeting customer nee
  • What you'll do:

  • Manage Brighte Hardship Portfolio and Brighte Credit Collection process including company hardship, and company disconnection register.
  • Escalated point of contact for qualified potential Hardship customers and all credit related questions.
  • Ensure customers are reviewed and account history appropriately vetted before considering disconnection.
  • Participate in Brighte’s Compliance committee.
  • Provide content for submissions to regulators and government.
  • About you:

  • Excellent communication (written and oral) and interpersonal skills.
  • Strong critical thinking and problem-solving skills.
  • Empathy a key attribute as you will be working with customers facing a wide range of challenges.
  • Demonstrates curiosity and ability to engage across a broad range of internal stakeholders.
  • Ability to manage a program and understand the impact of the customer proposition at large.
  • Ability to provide strategic insight to the wider team on Brighte customer proposition effectiveness through the eyes of the hardship and credit program.
  • High attention to detail.
  • Comfortable working with ambiguity and to delivering results under pressure.
  • Thrives in a high-energy fast paced environment with tight deadlines.
  • Embodies our Brighte values: Deserve the Customer, Brighter Together, Be Human, Call the Ball and Think Big Stay Green.
  • We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products. 

    We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.