ROLLER is a global software-as-a-service company, designed to help businesses in the leisure and attractions industry operate more efficiently, more effectively, and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers and more. We are a fast-growing global company, with customers in over 25 countries, in a wide array of industries, ranging from theme parks, museums, zoos, trampoline parks, water parks, aquariums, wake parks - just to name a few!
At the heart of ROLLER is our team - which consists of 50+ highly energetic, driven, intelligent, and humble professionals, all contributing to helping build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way to becoming a global success story. But most of all, we love what we do... and we are looking for like-minded people to join us on this amazing journey!
As the Technical Writer & Instructional Designer, you will be responsible for authoring and editing a variety of content that will be published across multiple platforms. You will ensure that new features and functionality are appropriately documented so that our customers understand how to configure, implement, and maintain them.
You will interface with product management, development, quality assurance and customer success to prepare and deliver instructional documents, articles, walkthroughs and videos with the main goal to communicate complex, technical information more easily.
The ideal candidate is a technically minded, self-starter who navigates ambiguity with ease and enjoys collaboration but is confident operating independently as well. If you're interested in joining us in our mission to successfully communicate the value of ROLLER's platform, then we want to hear from you.