Senior developer documentation writer at Shippit

Design, Contract, Sydney sydney engineering design contract
Posted 26 days ago

Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a growing industry that needs some love and attention.

The role of this senior technical writer will work on creating and implementing an end to end content strategy for Shippit’s API and integration experiences. 

You will explore and outline the external developer's journey. You will author a confidence-inspiring, living collection of materials that answer questions as the developers build, launch, monitor and maintain their integration with the Shippit API.

You believe in the power of plain language to communicate ideas and you thrive on creating and documenting simple solutions to complex scenarios. You write content for a range of audiences, from more experienced developers as well as novice readers that are learning a new API.

What will I do?

  • Design and write end to end documentation for a range of customers that want to integrate with Shippit’s APIs
  • Work with people across the organisation to define your plans for content strategy, as well as creating the content that will get us there
  • Create and drive experiments to test out new content ideas
  • Most importantly, write and edit friendly, simple API documentation that inspires confidence in our users
  • Work with our amazing product managers, developers and designers
  • What are we looking for?

  • Experience documenting APIs, writing code samples, tutorials and other technical content related to building or extending products and apps. Writing for integrations is a bonus. 
  • Ability to read, write and verify code samples (e.g. JSON, JavaScript)
  • Familiarity with web-based publishing tools (Markdown, HTML, CSS, XML)
  • Amazing written communication skills with the ability to convey a humanistic voice and tone to different audiences
  • A portfolio of writing samples
  • Experience with OpenAPI or Swagger would be ideal
  • We’re on a mission that needs the right humans to help make ship happen!

    Our core values haven’t changed since launch, and we adopt and celebrate these values in our day-to-day. We love to push the envelope to break though old norms, make good sh*t taking passion and pride in our work, have a laugh through the good and challenging times and, we are good humans - we have heart and want to improve the world we live in whilst having fun along the way.

    We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #8 in Linkedin’s Hottest Startups to work at in 2020. We have a high-performance culture, everyone can make a difference, together we make great ship happen.

    We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, parental leave and so much more!

    “We are a 2021 Circle Back Initiative Employer – we commit to responding to every applicant”